Customer Success Representatives (217478)
Job Title: Customer Success Representative
Job ID: 217478
Location: Shawnee County
Job Posting Closes: August 7, 2025
Kansas Department of Health and Environment:
Our agency is led by Secretary Janet Stanek, who was appointed by Gov. Kelly in Dec 2021. KDHE is comprised of three divisions: Public Health, Environment, and Health Care Finance (which includes the State’s Medicaid program, KanCare). We are the only agency in the nation to have these three entities under one roof which allows us to take a holistic approach to improving and protecting the health and well-being of all Kansans.
Verification of identity and employment eligibility to work in the United States is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal Form I-9. KDHE does not provide sponsorships for this position.
E-Verify: Kansas Department of Health and Environment (KDHE) participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. For additional information regarding E-Verify, please click here. For additional information regarding Immigrant and Employee Rights (IER) please click here.
About the Position
- Who can apply: Anyone (External)
- Classified/Unclassified Service: Unclassified
- Full-Time/Part-Time: Full-Time
- Regular/Temporary: Regular
- Work Schedule: Monday-Friday, 8am-5pm (Flexible schedules available)
- Eligible to Receive Benefits: Yes
- Veterans' Preference Eligible: Yes
- Sponsorship: KDHE does not provide sponsorship for this position.
Compensation:
- Hourly Pay: $17.78
Employment Benefits
- Comprehensive medical, mental, dental, vision, and additional coverage
- Sick & Vacation leave
- Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
- Paid State Holidays (designated by the Governor annually)
- Fitness Centers in select locations
- Employee discounts with the STAR Program
- Retirement and deferred compensation programs
Visit the Employee Benefits page for more information…
Position Summary & Responsibilities
The positions (K0233246 & K0233252)
The Kansas Department of Health and Environment has two Customer Success Representative openings in Topeka. The incumbents in these roles will answer the main telephone line and be responsible for the intake and accuracy of mailed in applications.
Job Responsibilities may include but are not limited to the following:
Answer complex telephone calls for the Office of Vital Statistics which are forwarded from the general information telephone system. Ask appropriate questions in order to direct calls to the proper unit and/or person within Vital Statistics. Responds to inquiries concerning requests for certified copies that have been previously made to this office by utilizing the audit trail and interpreting data recorded to determine if a transaction has been received and what action has been taken by this office. Make the decision to issue replacement copies. Give detailed instructions for the priority mail services and the use of the credit card billing service. Places calls to applicants to clarify eligibility to receive requested record(s). Determines when it is necessary to advise the applicant of the need to provide additional documentation and what type (additional ID, legal document, authorization releases, etc.) in order for this office to release the record. Maintain a detailed knowledge of Vital Statistics state statutes, regulations, rules, procedures, and office policies governing certificate issuance.
Proofreads each received request to ensure proper coding. Responsibility of deciding what documentation is acceptable to properly finish each request. Responsible for deciding if the included funds are correct or if more funds are needed. Decide if all parts of the request are included, if not this position will contact each customer and indicate to the customer what documentation is needed to correctly complete the order.
Qualifications
Education:
- High School, GED
Licensing & Certification:
- Valid Driver's License - Incumbent is required to have and maintain a valid driver's license when operating a state vehicle, a private vehicle, or a rental vehicle for the benefit of the State.
Minimum Qualifications:
- Two years of experience in general office, clerical or administrative support work. Education may be substituted for experience as determined relevant by the agency.
Preferred Qualifications:
- Mail room/mail sorting experience.
- Experience handling customers by phone.
- Experience with confidential information.
- Strong oral and written communication skills.
- Customer service experience.
- Proofreading, editing, attention to detail.
- Word, Excel, PowerPoint, Access.
Post-Offer, Pre-employment Requirements:
- In accordance with K.S.A. 65-2402(b), any person offered a position of employment in the Office of Vital Statistics will be required to be fingerprinted and to submit to a state and national criminal history record check for the purpose of identification verification and the determination of the applicant's eligibility to perform tasks within the Office of Vital Statistics.
Recruiter Contact Information
- Name: Ashley Webb
- Email: Ashley.Webb@ks.gov
- Mailing Address: 1000 SW Jackson St. Suite 580 Topeka, KS 66612
- Please include the Job ID number when emailing.
Job Application Process: Only applications submitted within our State of Kansas Careers Portal will be considered.
- First Sign in or register as a New User at https://admin.ks.gov/offices/personnel-services/jobs
- Complete or update your contact information on the State of Kansas Careers Portal > My Contact Information page. *This information is included on all your job applications.
- Upload required documents listed for each specific job posting.
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Start your draft job application, upload other required documents, and submit when it is complete.
- Manage your draft and submitted applications on the Careers> My Job Applications page.
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Check your email and My Job Notifications for written communications from the Recruiter.
- Email – sent to the Preferred email on the My Contact Information page.
- Notifications – view the Careers> My Job Notifications page.
Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions."