Eligibility Operation Field Specialist (215996)

Job Title: Eligibility Operation Field Specialist 

Job ID: 215996

Location: Lyon County 

Job Posting Closes: August 15, 2025

Kansas Department of Health and Environment:  

Our agency is led by Secretary Janet Stanek, who was appointed by Gov. Kelly in Dec 2021. KDHE is comprised of three divisions: Public Health, Environment, and Health Care Finance (which includes the State’s Medicaid program, KanCare). We are the only agency in the nation to have these three entities under one roof which allows us to take a holistic approach to improving and protecting the health and well-being of all Kansans.

About the Position

• Who can apply: External (Open to Anyone)
• Classified/Unclassified Service: Unclassified
• Full-Time/Part-Time: Full-time
• Regular/Temporary: Regular
• Work Schedule: Monday-Friday, 8am-5pm (Flexible schedules available)
• Eligible to Receive Benefits: Yes
• Veterans' Preference Eligible: Yes

Compensation: 

• Hourly Pay Range: $21.13 - $24.48

* Salary can vary depending upon education, experience, or qualifications. 

Employment Benefits

• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Fitness Centers in select locations
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs

Visit the Employee Benefits page for more information… 

Position Summary & Responsibilities   

The position (K0229317) 

Are you looking for a great team to work with? Are you a curious person who likes to learn? Do you want to do meaningful work? Do you have a passion for helping those in your community? We would love to meet and talk with you about our opportunity to help applicants and community partners with the KanCare process. 

Kansas Department of Health and Environment is seeking enthusiastic candidates to apply for the Eligibility Operation Field Specialist at the Emporia DCF Office in Emporia, Kansas.  The successful candidate must be flexible, willing to learn and ready to provide quality customer service. This position requires frequent travel and some over-night stays. The Eligibility Operation Field Specialist is responsible for determining Medicaid eligibility for applicants, conducting outreach to communities, and providing direct assistance to community partners such as Area Agencies on Aging, county health departments, and Managed Care Organizations. This role involves processing applications, educating the public on Medicaid (KanCare) services, and assisting walk-in clients at community events and partner locations to ensure eligible individuals and families receive necessary healthcare coverage.

Medical Assistance Program Outreach: Provides direct outreach for medical assistance programs within the assigned region through a variety of strategies.  Identifies and engages community partners providing information and resources regarding medical programs using a variety of strategies.  Speaks to the public to provide information, explain program and changes.  Establish positive relationships with community partners.  Explains and interprets program requirements and changes for consumers and community partners.  Serve as community medical assistance expert and liaison for KDHE DHCF issues. Develops and implements a community outreach plan.  These include, but are not limited to, organizing and conducting outreach and educational events, participating in fairs, community events and speaking with local leaders and stakeholders regarding community health needs and barriers to medical assistance enrollment.  Ensures outreach materials are in key locations throughout community. Serve on community boards and workgroups.  Collaborates with entire KDHE DHCF Eligibility Team when necessary to deliver services, including assisting at events in other regions.  Activities and strategies are designed to promote medical assistance within the community and increase enrollment in these programs, understanding of program changes.  Organizes and provides leadership to other community staff, including volunteers, who assist with the medical assistance application process.

Human Services: Uses active and reflective listening skills, non-judgmental attitude and understanding of human behavior, especially in terms of how poverty and other special barriers affect behavior, in order to establish a positive working relationship with customers and community partners.  Creates an atmosphere where human dignity is preserved.  Accommodates and is sensitive to any special circumstances the consumer may face, such as citizenship and language preference.  Provide one-on-one assistance.  Seek out customers who need additional help with the application process and provide necessary assistance.  Identify other community programs which may assist ineligible consumers with medical needs.  Work to remove barriers that impede program participation or processes.  Displays understanding and respect for the culture of the Tribal population and creates an atmosphere of collaboration.

Job Responsibilities may include but are not limited to the following:   

Determine Eligibility for Medical Assistance Programs: Determine eligibility for all medical assistance programs (Family Medical and Elderly and Disabled).  The determination is accomplished by analyzing, interpreting and applying numerous complex policies and regulations to the consumer’s situation. Investigation of the customer’s circumstances using available computer information systems, researching records provided by customer and others provide the basis for such decisions.  Utilization of fundamental accounting principles and legal terminology is necessary in analyzing, quantifying and applying policies in the customer’s situation. Knowledge and effective use of information systems is essential to document eligibility decisions and provide caseload management.  Collaborates and coordinates with eligibility staff located at the KanCare Clearinghouse and in DCF and KDADS Regional Offices as necessary.

Qualifications

Education:  

• High School, GED

Licensing & Certification:

• Valid Driver's License - Incumbent is required to have and maintain a valid driver's license when operating a state vehicle, a private vehicle, or a rental vehicle for the benefit of the State

Minimum Qualifications:

• One year of experience in planning, implementing, monitoring and determining eligibility in a Family Medical (FM) or Elderly and Disabled (E&D) unit or other related Medicaid eligibility/customer service experience

Preferred Qualifications:  

• Bachelor’s Degree – Any area of Study
• Word, Excel, PowerPoint, Access
• Proofreading, editing, attention to detail
• Customer service
• Analytical skills
• Ability to apply policy
• Working knowledge of the Family Medical and Elderly and Disabled Medicaid eligibility processes

Recruiter Contact Information

• Name: Tracey Benson
• Email: Tracey.N.Benson@ks.gov 
• Mailing Address:  1000 SW Jackson St. Suite 580 Topeka, KS 66612
• Please include the Job ID number when emailing.