Account / Project Manager

The Account / Project Manager serves as a critical liaison between Wendover Art Group and its Residential and Commercial customers. This individual is the primary point of contact, responsible for managing customer relationships, overseeing custom orders, and ensuring seamless communication across internal departments—from design through production, logistics, and delivery. A successful candidate will have a proactive mindset, exceptional communication skills, and the ability to balance customer satisfaction with operational efficiency and company profitability.

Key Responsibilities

• Act as the primary point of contact and trusted advisor for assigned customers, building strong, lasting relationships while identifying opportunities to grow accounts and deepen partnerships.
• Lead projects from start to finish, ensuring every order is flawlessly executed from accurate scheduling and production to on-time delivery while maintaining a proactive “no surprises” approach to customer communication.
• Solve challenges with creativity and precision, addressing product, quality, and delivery concerns in a way that balances customer satisfaction with operational efficiency.
• Collaborate across the organization—partnering with Operations, Supply Chain, Logistics, Accounting, and external vendors to align schedules, materials, and production processes for seamless order fulfillment.
• Leverage technology and analytics (CRM, ERP, FileMaker, Excel) to track project milestones, manage data, and provide insights that drive smarter decisions and improved performance.
• Represent Wendover with professionalism and enthusiasm at trade shows, markets, and client events, strengthening relationships, promoting the brand, and showcasing our commitment to quality and innovation.

Skills and Traits Necessary for Success

To be successful in this role, candidates must excel at building strong customer relationships, managing complex projects from start to finish, and collaborating across teams to deliver exceptional results while maintaining a proactive, solutions-focused mindset in a fast-paced environment. Successful Account Project Managers display:

• Relationship Management – Ability to build trust, maintain long-term customer relationships, and identify growth opportunities.
• Project Management – Skilled in managing multiple projects simultaneously from initiation through delivery with strong attention to detail.
• Problem-Solving Mindset – Creative and resourceful in resolving issues while balancing customer satisfaction and business needs.
• Cross-Functional Collaboration – Comfortable working with diverse teams and external partners to align objectives and ensure smooth execution.
• Technical Proficiency – Experience using CRM, ERP, and project tracking tools, with strong Excel and data management skills.
• Analytical Thinking – Ability to interpret data, identify trends, and apply insights to improve processes and outcomes.
• Time Management & Organization – Capable of prioritizing competing tasks while meeting tight deadlines.
• Communication Skills – Clear, professional verbal and written communication, with the ability to influence and inspire confidence.
• Adaptability – Flexible in responding to shifting priorities, market demands, and customer needs.
• Brand Representation – Professional presence and interpersonal skills to represent the company at events and client-facing opportunities.

What Else Do We Look For?

• Bachelor's degree in Business, Marketing, Art, Design, or related field.
• 1–3 years of experience in account management, project management, or customer service preferably in manufacturing or design-related industries.
• Strong interpersonal and communication skills with a proactive and professional demeanor.
• High proficiency in Microsoft Excel; familiarity with Salesforce, ERP, and CRM systems.
• Excellent organizational skills and attention to detail.
• Problem-solving mindset with the ability to make sound, strategic decisions under pressure.
• Willingness to travel occasionally for client meetings and events.