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Position Details

Job Code #:

JC-487960

Position #(s):

680-163-5157-001

Working Title:

Staff Services Analyst

Classification:

STAFF SERVICES ANALYST

$3,861.00 - $4,839.00 A

$4,181.00 - $5,233.00 B

$5,014.00 - $6,276.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

United States

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

External Affairs Division/ Consumer Affairs Bureau/ Written Operations Unit:

The CPUC's External Affairs Division is a dynamic team of nearly 100 individuals committed to championing our mission of providing essential utility services for all Californians. As strategic agency partners, we prioritize building trust, fostering engagement, connecting teams, and delivering impactful results.

Our division oversees seven key functions:

  • Public & Media Relations
  • Creative Services
  • Consumer Advocacy
  • Internal & Executive Communications
  • Strategic Programs & Partnerships
  • Local Government & Community Engagement
  • Public Participation & Engagement

Together, we craft compelling narratives, establish valuable partnerships, and foster connections that resonate across California. Join us in making a difference and delivering results that truly matter.

Department Website: http://www.cpuc.ca.gov

 

Under the direction of the Staff Services Manager I of the Consumer Affairs Branch (CAB) Consumer Analysis and Programs (CAP) Unit, the Staff Services Analyst (SSA) provides analysis of CAB operations, including quality assurance and case management. The analysis assignments are comprised of creating reports, measuring and improving complaint resolution processes, and providing support to CPUC policymakers and other stakeholders using what is learned via consumer complaints. The SSA regularly prepares data and written analyses, data queries, and studies and works closely with analytical and operational staff within CAB.

You will find additional information about the job in the Duty Statement .

Special Requirements

Prepare and submit a response for each question below. The SOQ should provide specific details and examples that clearly demonstrate how your training, experience, and education qualifies you for the position. Refer to the job description and duties, and duty statement to prepare your response. Applicants who do not submit a completed SOQ and writing that exceeds the page limit will not be considered or scored. All information in the SOQ is subject to verification. The SOQ must be no smaller than 11-point Arial font, single-spaced, and no more than two pages.

Please write your SOQ to address the following three questions:

  • Describe your experience gathering, analyzing, and presenting data, especially using Excel or other similar software.
  • Describe your experience planning, organizing, or evaluating a program, project, or assignment.
  • Describe your experience handling multiple assignments with accuracy and your ability to meet deadlines.

 

Final Filing Date: 8/20/2025

 

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - A Statement of Qualifications (SOQ) is required. Please see “Special Requirements” for instructions.