Propel Clinical Fellow : Patient Navigator | Columbia, SC

The Patient Navigator is responsible for enhancing the patient and family experience throughout the healthcare journey. This role serves as a liaison between patients, families, and the healthcare team to ensure seamless continuity of care during hospital stays and following discharge. 

Perks of the Job:

• Hands on experience in a number of healthcare settings
• Gain real healthcare experience to set your grad school application apart
• Get a head start in your healthcare education through training in medical terminology, charting, exposure to medical decision making, and more!

Job Role:   

• Serve has a consistent point of contact for patients and families throughout their care experience
• Act as a liaison between patients, families, and clinical/non-clinical departments. Collaborate with multidisciplinary teams to support care coordination
• Document and escalate patient feedback to appropriate leadership
• Support the patient experience by providing timely, courteous updates and non-clinical support to patients and families
• Coordinate and schedule follow-up appointment with outpatient clinics after ED discharge
• Collaborate with case management and outpatient staff to ensure smooth transitions of care
• Call patients who left Against Medical Advice (AMA) or Left Without Being Seen (LWBS) to offer support and encourage follow-up care
• Round in the ED to Provide non-clinical updates and check-in with patients and families
• Maintain accurate documentation of all patient interactions and follow-up efforts in the electronic health record (EHR)

Requirements

Successful Profiles Include:

• Undergraduate Degree with a focus in pre-health, biology, chemistry, or related field
• Experience in a clinical, pharmacy, or hospital-based setting is a plus
• The desire to grow and be challenged to learn and improve
• Comfort using basic office technology; Experience using electronic medical record (EMR) systems is a plus
• Excellent interpersonal communication and a high level of professionalism
• Strong organizational and critical thinking skills
• Must have the ability to work in sometimes chaotic, fast-paced environments
• Ability to read, write, comprehend through listening, and speak fluent English
• Must have a computer or access to a computer for virtual/online training

Physical Requirements:

• Able to perform all duties using a computer, keyboard, and other technology
• Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, and reach in all directions
• Ability to hear (corrected) and understand all information provided by patient or healthcare provider and transcribe into clear written records
• Strong English verbal and written communication skills with the ability to interpret large amounts of information
• Ability to work in an environment with moderate to high levels of noise and exchange accurate information in these situations transcribing the words and activities of the provider-patient portion of the encounter
• Maintain 20/40 vision corrected
• See and recognize objects close at hand and at a distance
• Work in a latex safe environment and work indoors
• Frequently lift and/or carry objects weighing 20 lbs. (+/-) unassisted
• Continuous requirements are to perform job functions while standing, walking, and sitting
• Infrequently work in dusty areas and confined/cramped spaces
• Must be comfortable in patient care settings with bodily fluids in proximity
• Ability to wear Personal Protective Equipment for long periods of time if required, including a facial mask
• Ability to function in a high-stress medical environment as needed

Propel Clinical is an Equal Opportunity Employer. Propel Clinical does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit, and business need.