Office Support Assistant - Internal Medicine

The Department of Internal Medicine is seeking a student to support its Endocrinology Division. Primary responsibilities include:

• Schedule patient appointments and tests, and coordinate appointments with other clinics for the Endocrine Division at Iowa Health Care departments, utilizing the EPIC systems. Responsible for checking and verifying appointment availability, assuring compliance at all times with established guidelines.
• Answer incoming clinic calls for appointments, field and answer questions regarding available patients or patients queued, schedule appointments, route calls, and relay messages appropriately. Work with numerous distractions and interruptions.
• Facilitate patient flow within the clinic and hospital through the utilization of the Epic scheduling system using an independent work process.
• Assists with resolving immediate scheduling issues by working directly with clinical supervisor/providers.
• Notifies supervisor of unresolved scheduling issues.
• Coordinates appointments for other University of Iowa Health Care departments as needed.

The position is expected to average approximately 10 hours per week, compensated at $14.00 per hour. While preferred work hours are within Monday through Friday from 8:00 a.m. to 5:00 p.m., scheduling flexibility may be considered.