Director of Client Service | Chicago (River North)

Director of Client Service | Chicago (River North) (437)

 

Independent, fee-only wealth management firm ($2.8B AUM, Barron's Top 100 Independent Advisors, Financial Times Top 300 Financial Advisers) seeks a Director-level hire for a hybrid client service/operations role.

 

RESPONSIBILITIES:

Direct retirement account rollovers; initiate cash disbursements; handle Automated Customer Account Transfer Service (ACATS); coordinate tax reporting; manage required minimum distributions

Provide exceptional service on client and prospect requests/inquiries/transactions

Act as point of contact for all client interactions; work to ensure timely/accurate response to all questions/concerns

Manage account transition/opening for new/existing clients: collect/populate account-specific information; organize executed documentation; research/resolve issues with missing/incomplete information; security/cash transfers

Ensure smooth account transition process and accurate implementation of investment decisions

Deliver customized service to clients seeking personalized high-touch relationship

Manage Relationship Management team’s daily work volume/transactions accurately across multiple custodians within deadlines and in accordance with policies/procedures

Research/follow up/escalate client issues/problems with clients and internal business partners

Effectively collaborate with client-facing teams/internal business groups to deliver/execute transactions

Adhere to/maintain firm’s control policies/procedures and FINRA/SEC regulations; protect client documentation against fraudulent activity

Protect confidential client documentation by establishing/monitoring/enforcing internal controls

Assist in ad-hoc projects to improve operational efficiency and fulfill compliance requirements

Deliver effective written/verbal communication to financial advisors/internal departments/firm leaders

 

REQUIREMENTS:

Bachelor's degree required

10-15+ years of experience working in client service/operations with increasing levels of responsibility

Superior written/verbal communication skills; can handle conflicts diplomatically; excellent time management/interpersonal skills; meticulous attention to detail; strong rapport with business partners/clients; deep customer service focus; can build long-term client relationships; can make accurate judgements/decisions in a precise manner; strong comprehension of how data/information flow through processing/reporting systems; in-depth understanding of all operation roles and interdependencies; solid understanding of industry systems and databases; strong track record of achievement/excellence and meeting/exceeding ambitious targets in an entrepreneurial team environment; self-motivated and proactive team player who takes ownership/accountability of responsibilities with proven ability to take initiative; flexible/able to work well under pressure in a fast-paced/dynamic team environment