Client Care Specialist
Client Care Specialist
Client Care Specialist – Full Time or Part Time, 15-40 hours
To Apply: Email Resume, Cover Letter and References to Apply@CoalitionForLifeSTL.com
Duties and Responsibilities – Purpose is to reach clients in their time of immediate need and encourage them to choose life. As a result, clients will feel supported and empowered to live out their God-given gifts.
- Provide Option Coaching for Clients.
- Encouraging clients in their choice for life and empowering them to be the best mothers possible.
- Continuing contact with clients via phone, SMS, or email throughout their involvement in the Women’s Care Connect program, ensuring their needs are addressed.
- Contacting new clients within 24 hours of their initial referral.
- Enter and update client information and notes in an online database.
- Schedule and attend appointments with clients as needed.
- Outreach to local organizations about resources relevant to client needs.
- Maintain an on call presence, rotating with other staff.
Desired Skills
- Bachelor’s degree in Psychology, Counseling or Social Work field; or 5 years of equivalent experience
- Computer competency required (Excel, MS Word, email, etc.)
- Strong inter-personal communication skills
- Mobile phone competent
- Empathetic and compassionate
- Possess active listening skills