Member Advocate
Collective Health is expanding its Operations team in Salt Lake City! We believe health benefits should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. As Collective Health grows so does our team of passionate, highly intelligent Member Advocates to question the industry’s status quo. We believe people deserve better.
As experts in health benefits, Member Advocates truly serve as advocates for our members navigating the complex system. Member Advocates are driven by thoughtful perseverance to find solutions to complex issues in the health benefits industry which elevates our customer service to the next level. We put the “care” back in healthcare by finding the answers to problems that no one has dared to solve. Our Member Advocate team triages all Member inquiries with the same delightful and concierge service that is distinctive to the Collective Health customer support team.
As a Member Advocate, you will immerse yourself in a rapidly-evolving healthcare industry, while mastering skills in operational efficiency and external professionalism.
Timeline
We are currently recruiting Member Advocates who can start on dates ranging from March, 2019 through summer 2019.
What you’ll do:
- Be on the frontlines of addressing and resolving a variety of member inquiries to help people understand, navigate, and pay for healthcare
- Communicate with members via phone, email and chat
- Solve daunting member problems with research, intellect, grit, and most importantly, empathy
- Collaborate across the Operations department to find strategic solutions to member pain points
- Support and cultivate office culture that aligns with Collective Health values and incorporates the unique aspects of the team
About you:
- You want to simplify healthcare because you believe people deserve better
- You want to work in a fast-paced high volume environment to deliver personalized and articulate member service
- You have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate complex and moving member inquiries
- You are a self-proclaimed detective who can find creative solutions to challenging questions
- You maintain composure and compassion when juggling a high volume of tasks
- You are comfortable navigating multiple computer applications with dexterity
- You have a Bachelor’s degree (please include GPA on resume)
Nice to have, but not required:
- Bilingual (English/Spanish) is a plus
- Prior customer service or healthcare experience is a plus
Collective Health gives companies a smarter way to provide healthcare coverage through technology and design. Powered by an all-in-one solution that connects and administers the entire health benefits ecosystem—health plans, benefits programs, spending accounts, employee support—their technology delivers an effortless experience for everyone. Focused on serving the 170M+ Americans who receive healthcare coverage from their employers, Collective Health has been selected by leading U.S. companies. Founded in October 2013, Collective Health is backed by NEA, Founders Fund, Google Ventures, and other leading investors. The company is headquartered in San Francisco, Calif. For more information, visit https://www.collectivehealth.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.