Product Engineer (Req 119489)
Responsibilities:
New and sustaining product service engineering. Serves as the central technical resource / interface with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle. Will be fully integrated and working directly with aforementioned teams to incorporate value added serviceability, reliability and service business practice improvements into product design. Works to optimize serviceability, reduce cost-of-service through all stages of the PLC, and improve short and long term product service revenue performance. Involvement lasts throughout all stages of a product’s lifecycle to ensure system level product performance is continuously tracked and meets established specification . Drives continuous improvement of system hardware, diagnostics and software, tooling, technical documentation, knowledge management, and training.
Qualifications:
Strong knowledge of overall system operation, system integration, and system calibrations.Influence early PLC designs to include features that will optimize K-T’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection.
Act as a two way conduit of information between design teams, and tech support and service personnel.
Very adept at 7-step trouble-shooting, including driving learning and standardization where appropriate.
Full understanding of the need to protect our service IP, and apply BKMs into documentations, FRUs, Tooling, and training.
Able to step into a difficult beta and sustaining escalation, analyze data from various sources, and, working with divisional experts when necessary, provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE).
Leverage learning and knowledge across the Tech Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools. Develop and promote the use of Merlin and Solution Point during Beta and released product phases.
- Ensure that learning on current generation tools is captured and applied to next generation designs.
- Works with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Trains the trainer, and teach or co-teach initial courses. Audits service training courses to ensure their quality.
- Help to define a plan, implement and optimize the spare parts that will be stocked to support field shipments. This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors.
- Prepare CoS models (bottom-up and top-down) during initial concept phase, and update them as new information is available. Apply results to help optimize design of diagnostics.
- Work with Services Marketing to define Service Offerings, including analyzing market needs, forecasting CoS and developing Sales support materials.
- Help to define and optimize the Preventative Maintenance Schedule for systems.
- Help to prepare a product for obsolescence / transfer to Service Supply Chain Management (SSCM) ownership including closing known issues, disposition of inventory and transfer of documentation and knowledge.
- Participate in NPI Best Practice teams to spread knowledge across product divisions.
- Hands-on work for integration of Alpha/Beta systems, including performing serviceability validation.
- Travel to Beta sites for support of new tool installations/upgrades, and for escalation support for new products.
Minimum Qualifications:
Master's Level DegreeORBachelor's Level Degree with at least 1 years of experience.
JOB ID: 119489