Crisis Counselor

The Boys Town National Hotline stopped more than 430 suicides in-progress last year alone, in addition to helping thousands of other callers deal with self-injury, abuse, and depression.

Boys Town National Hotline is a 24/7 crisis line; with a primary focus to de-escalate crisis situations presented via phone, chat, text and email. Crisis situations can range from relationship struggles, parenting issues, child abuse, anxiety, depression to suicidal thoughts and suicide attempts in progress. If you have a passion for helping others are able to provide support and encouragement and enjoy working in a team environment the crisis counselor position would be a good fit.

Crisis Counselor provides crisis counseling in response to inbound and outbound contacts by telephone, email, chat, text. Assesses immediate and long term safety of the client to determine further actions; use basic counseling techniques such as questioning, paraphrasing, and reflective listening. Remains calm and objective during life-threatening situations, enlists support of senior staff as needed for difficult calls, and makes joint decisions about further action. Provides helpful information to clients including parenting skills and problem solving, and walks client through steps to arrive at a solution. Provide local service referrals for clients. Follows established procedures in handling each category of request and utilizes judgment within each situation. Documents details and information given within the course of the contact and provides reports as needed. This job is located on Boys Town campus in Omaha, NE and cannot be done remotely.

This is an hourly position. The job is physically located on Boys Town campus in Omaha, NE and cannot be done remotely.

Note: Additional hours may be available to start earlier or work later for each shift, for example a 3pm -11pm or 5pm - 1am.