Customer Service Specialist 2

 

Protecting Washington State's environment for current and future generations is what we do every day at Ecology. We have a culture that is invested in making a difference. If you want to join a team that is highly effective, collaborative, has leadership that embraces the value of people, Ecology is a good fit.

 

Are you passionate about helping others? Are you an organized professional who thrives in a fast-paced environment? If so, then join a friendly, inclusive team that shares your interests!

Ecology's Bellingham Field Office (BFO) in Bellingham, WA is looking to hire a Customer Service Specialist 2 (CSS2).

 

We are looking for applicants who have excellent written and verbal communication skills and a professional demeanor. A successful applicant will be; flexible and adaptable, have strong customer service skills, and enjoy working with a high energy team.

 

As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism and accountability. Maybe you've seen some of our recent stories on Twitter, Facebook, Instagram or our blog.

 

To learn more about our agency, please visit our website at www.ecology.wa.gov.

 

 

Duties

 

The Customer Service Specialist 2 position helps support BFO facilities and activities of thirty-five staff. The position independently manages the BFO fleet of state vehicles and solves complex operational problems that come with the daily operation of a vital office and staff. The position responds to BFO customers on a wide range of inquiries, complaints and logistical requests as the first contact for customers by phone and in person. Other duties include responding to public disclosure requests, reception coverage, and creative problem solving.

 

Qualifications

An Associate's degree AND two (2) years of experience providing assistance to customers regarding inquiries, complaints or problems.

A Bachelor's degree

Equivalent experience (four years) providing assistance to customers regarding inquiries, complaints or problems.

 

Advanced ability using editing software and Microsoft Office Suite, specifically Outlook, Word, Excel and Access and other databases.

 

Must possess a valid driver's license and maintain the ability to drive in order to perform the essential functions and assigned duties of this position.

Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment.

A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping the health and financial security of you and your family a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to work/life balance.

Ecology employees may be eligible for the following:

Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS),  Vacation, Sick, and other Leave*, 11 Paid Holidays per year*, Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives (Download PDF reader), Combined Fund Drive, SmartHealth

 

Employees may be eligible for the Public Service Loan Forgiveness (PSLF) Program, which forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer. See https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service for more details.

                                                                             

*See the Benefits tab in this announcement for more information

 

Supplemental Information

 

Please complete the applicant profile when applying for this position. Or, you may paste the text of your resume within the profile's resume text field.

Please read the supplemental questions carefully and answer completely. Incomplete responses, including "please see resume" may disqualify you from further consideration.

Department of Ecology employees, please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service. Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3. If you are not sure of your status or do not know your personnel ID number, please contact Human Resources at (360) 407-6186.

If you are reading this announcement in print format, please visit www.careers.wa.gov to access the online recruitment system. Click on "Look for Jobs" and select Dept. of Ecology under the "Department" search list. Click "Apply Search."

 

If you need assistance applying for this job, please call Human Resources at (360) 407-6186 or e-mail careers@ecy.wa.gov. Please do not call this number or send an email to this address to follow-up the status of your application. You can view the latest status of your application on your profile's main page.

If you have specific questions about the position, please email Doug Allen at: doug.allen@ecy.wa.gov. Please do not contact Doug Allen to inquire about the status of your application.

The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed.

This position is included in the Washington Federation of State Employees (WFSE) union bargaining unit for the Department of Ecology.

The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186. Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.