Hotel Billing Coordinator
When tragedy strikes, Homelink Corporation minimizes the impact of displacement by opening doors into comfortable living arrangements. We provide 24/7/365 Nationwide Temporary Housing.
Our company is rapidly growing and we are looking for a motivated, bright, enthusiastic and hard-working Hotel Billing Coordinator with excellent communication skills. Must have the ability to multi-task and thrive in a fast paced environment.
This is a full time opportunity at our office in East Dundee, IL.
Position Benefits:
- Competitive pay, health, vision, dental and life insurance, paid time off, 401(k) with company matching after one (1) year, and on the job training.
Job Responsibilities:
- Gather, review and reconcile hotel invoices to ensure appropriate charges for a customer hotel stay were billed.
- Address billing discrepancies found and follow up on any needed corrections.
- Prepare and send invoices to assigned customers.
- Daily written and verbal communication with co-workers and customers.
- Update internal files, databases & spreadsheets.
- Provide an exceptional customer service to policyholders, adjusters and vendors.
- Apply critical thinking and analytical skills to provide solutions to appropriately address billing discrepancies and customer needs.
- Provide an immediate response and support for a high volume of incoming calls.
- Assist with hotel placement for displaced families.
- Take and relay detailed messages when required.
Job Requirements:
- Bachelor's degree in Accounting/Finance or Hospitality, preferred.
- Entry level experience in an accounting, customer service or hospitality environment.
- Familiarity with accounting systems and process, a plus.
- Strong analytical and problem solving skills.
- Excellent verbal and written communication skills.
- Organization, time management, and multi-tasking skills.
- Experience with accounting software (QuickBooks experience) is a plus.
- Intermediate proficiency with Microsoft Excel (including sorting, filtering, and pivot tables).
- Professional, compassionate and friendly demeanor.
- Flexible work schedule. Some evenings and weekends may be required