Product Specialist
The Product Specialist role is a talent development role within the company. Product Specialists come from top universities, study science fields or have a research background, and have a track record of success while taking on new challenges. Product Specialists work with all levels of customers to guide them through our product and ensure that every touchpoint is extraordinary. Product Specialists are energized by the opportunity to work through difficult technical issues, creative problem solve, and communicate daily with customers.
This role is a fast-paced launchpad to other roles and leadership within Qualtrics. We expect most Product Specialists to be in the role for one year, although there are opportunities for pay promotion earlier. Within the role, you will gain troubleshooting expertise, deep insight into the Qualtrics user experience, and experience instructing and consulting. Moreover, you will receive coaching on your written and verbal communication skills. Through providing product support and engaging in special projects, you will learn to work with senior level employees within Qualtrics and at client companies. Former Product Specialists have gone on to lead teams within Engineering, Operations, Marketing, and Customer Success, and Sales.
The Expectation for Success
Expectations for success within the Product Specialist role are clearly delineated. Top performers manage their time effectively and consistently receive top satisfaction scores from clients. While helping customers is your core focus, you can lead projects that have an impact across the organization.
A Day in the Life
- Transparent-You are honest and willing to learn. You expect to grow in the role.
- All-in - You are committed to build through innovations that transform our business, and its products, pushing it to the next level.
- Customer Obsessed - you respond to clients with analytical sophistication (including Fortune 500 employees, tenured professors, and small business owners) via phone, email, or chat.
- One Team - We have an open office environment, so you collaborate with fellow Product Specialists by finding out-of-the-box solutions for both our customers and our processes.
- Scrappy - you regularly adapt and learn as our products and technologies change. You get excited about finding solutions to challenging problems.
Minimum Requirements
- Bachelor’s degree from a top university.
- Hard-working self-starter capable of concurrently running multiple projects.
- Excellent analytical skills.
- Ability to communicate and teach complicated concepts.
- Detail-orientation with an ability to prioritize and meet deadlines.
- Interest in Technology/SaaS industry.
Preferred Requirements
- Technical or hard science major or minor.
- Prior instructing, research, or tutoring experience.
- Coding classes and/or coding skills (MATLAB, R, Python, VB, Java, CSS, HTML, etc.).
- Experience in a tech or start-up environment.
Benefits
- Semi-annual performance bonuses.
- Stock Options.
- Relocation bonus for out-of-state candidates.
- Ongoing training and technical qualification opportunities (HTML, Javascript, CSS).
- 28 paid days off - 15 PTO and 13 Holiday closures.
- Qualtrics Experience Program - $1500 for an experience of your choosing (eligible after a year).
- Qualtrics pays all medical insurance premiums for all employees and dependents.
- Free food and drinks, massage chairs, an onsite gym, table tennis, and more.
Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 9,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy. Join us on this adventure that can open many doors! We are seeking exceptional people to grow with our company, people who are ready for a challenge and enjoy solving problems.