Internship - Technical Support
Job Description
Verkada is seeking Technical Support Interns who are passionate about cloud networking and IoT to provide troubleshooting, design, and integration assistance to our growing base of enterprise customers. Interns work on the same issues and projects as our full-time Technical Support Engineers, so if you are interested in making an impact and learning valuable career skills in a highly technical real-world environment, come join us.
Responsibilities
- Troubleshoot network, hardware and software issues related to the Verkada platform
- Provide best practice design and integration expertise to customers
- Communicate technical matters to customers both orally and in writing
- Own customer issues from creation to resolution
- Collaborate with Engineering and Product teams to test new products and features and fix bugs
- Contribute content to our Knowledge Base
- Lab testing and team projects
Qualification
- Third or Fourth year college student working towards a Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cyber Security from an accredited 4-year college
- Coursework with a focus on computer networking, Linux, and computer systems
- Outstanding written and verbal communication skills
- Demonstrated problem-solving skills and attention to detail
- Ability to work within a team environment
- Industry certifications are a plus: CCNP, CCNA, CCNET, CWNP, CWNA, Network+
Culture and Values
- Visionary thinker: At Verkada, you will tackle large, complex problems with no clear answers.
- Teach and learn: You will learn new technologies while being entrusted with the technical ownership of major systems, and we hope to learn something from you in turn.
- Startup Mindset: As an early-stage startup, every day brings new challenges and opportunities for growth, and we want you to grow with us!
Benefits
- Competitive salary
- Excellent health, dental, and vision insurance
- Monthly health allowance
Verkada is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and encourage all qualified applicants to apply.