Participant Experience Coordinator
Main Function: Be the face of RAM Racing in-person at race events, via email, or on the phone, managing customers and overseeing preparations for race day events both local and nationwide. Will be in charge of preparations for race day as well as on-site operations. Travel is required and will be over weekends. Salesforce Service Console experience is a must. Will report to Participant Experience Manager.
Overview:
- Customer Service Representative at RAM Racing Events
- Answer all Customer Service inquiries by email and phone, using Salesforce Service Console each day with appropriate timely responses
- Assist in writing content for website, race informational emails and informational sheets for all races. Handle print and delivery aspect to events
- Work with Participant Experience Manager to organize all elements necessary for a successful packet pick up/expo
- Travel will be approximately 50% to outside markets and over weekends (Hot Chocolate 15k/5k events October to April)
Requirements/Experience:
- 2+yrs Customer Service experienced required*
- Knowledge or participation in running events helpful**
- Exhibit strong written, Oral communication and organizational skills**
- Ability to multitask in a fast-paced environment**
- Ability to lift 50lbs**
- Knowledge of Salesforce Service Console a must*