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Summary
This Reimbursable Billing Technician position is in a Veteran Affairs Medical Center (VAMC) facility aligned with a Consolidated Patient Account Center (CPAC) organizationally aligned under the Chief Operating Officer (COO), you will serve as a Facility Revenue Technician (FRT). The CPAC is a regionally consolidated business entity established to enhance revenue within Veterans Health Administration (VHA). There are a total of 5 vacancies in North Chicago, IL, Dayton, OH and Middleton, WI.

Responsibilities

Duties include but may not be limited to the following:
  • Provides accurate and timely billing and collection activities to be completed in accordance with national policies, VHA regulations and healthcare laws.
  • Performs a wide variety of activities common to the segment of the program or function for which the employee is responsible.
  • Makes decisions or recommendations based on the development and evaluation of information that comes from various sources.
  • Identifies and studies factors or conditions and determining their interrelationships as appropriate to the defined area of work.
  • Uses independent analytical techniques and theories to apply and interpret requirements, regulations, and procedures that identify and capture the applicable revenue activities from the affected assigned areas at the VAMCs to the CPAC.
  • Serves as a financial ambassador/educator by providing Veterans, their families, VAMC teams and other internal and external agencies, guidance on repayment plans, waivers, interpreting insurance and eligibility benefits, and other factors that impact the Veteran's accounts for both First Party (FP) and Third Party (TP) billing.
  • Independently evaluates the significance of actions within their span of responsibility, assigns disposition instructions, and implements the most responsive and cost-effective means for managing them.
  • Independently researches, analyzes, generates, and corrects Veteran's FP co-payments for care as it pertains to a variety of complex VA programs, for VAMC provided services.
Work Schedule: Full-Time, Monday - Friday, 8:00 am - 4:30 pm
Recruitment & Relocation Incentives: Not authorized

Financial Disclosure Report: Not Required

Requirements

Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Subject to a background/security investigation
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • May be required to serve a probationary period
  • Selected applicants will be required to complete an online onboarding process

Qualifications

You must have at least one (1) year of specialized experience that equipped you with the particular knowledge, skills and abilities to perform successfully the duties of a Reimbursable Billing Technician. To be creditable, specialized experience must have been equivalent to at least the GS-5 grade level in Federal service. Qualifying specialized experience includes: Performing customer billing and collection services for products, goods or services rendered; Serving as a point-of-contact for customers/clients and resolves most billing problems or disagreements that arise affecting assigned areas; Providing customer service and assistance via telephone, face to face, electronic written correspondences; Researching, analyzing, generating, and correcting patient co-payment bills and insurance for care as it pertains to a variety of healthcare programs and services; Using Common Procedural Terminology (CPT), International Classification of Disease (ICD) 10, and HCPCS codes.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:
  • Customer Service
  • Insurance
  • Organizational Awareness
  • Technical Competence