Information Systems Administrative Services Assistant 3
Tennessee Department of State
Division of Information Technology
Mission
The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment.
Supervisor: Information Technology Director
Summary: Responsible for providing administrative support within the Information Technology Division.
Duties/Responsibilities
· Provide information, technical support, and Help Desk services.
· Prepare Requests for Service and other correspondence.
· Receive and route telephone calls; sort and distribute mail.
· Organize meetings and documentation for annual Information Technology Planning process.
· Order supplies and materials for the Information Technology Division staff and programs; compile statistical reports, including reports of hardware/software ordered by each division.
· Maintain hardware inventory database and surplus equipment as required.
· Maintain attendance and leave records.
· Prepare travel arrangements for the Information Technology Division staff, including motor pool and hotel reservations and travel reimbursement claims.
· Track expenses, review invoices and keep director informed of errors or discrepancies.
· Perform other duties as assigned.
Minimum Qualifications
Education and Experience:
· Graduation from an accredited college or university with a bachelor’s degree preferred.
- Qualifying full-time increasingly responsible sub-professional experience or para-professional or professional experience may be substituted for the required education, on a year-for-year basis, to a maximum of three years.
Knowledge and Abilities:
· Perform routine administrative duties in support of division activities.
- Possess skills in or demonstrate ability to learn moderate technology operations and software applications, including Microsoft Office, Email/Messaging, and other specially designed software packages.
· Compose and produce clear correspondence and reports.
- Approach staff members and the public in a friendly, professional manner.
- Ability to follow written or oral instructions.
Physical Requirements:
· Ability to repeatedly lift boxes of up to thirty pounds.
How to Apply:
Submit a cover letter and resume reflecting education, specific positions held. Application materials should be submitted to sos.hr@tn.gov by the close of business on Jun 21, 2019.
Pursuant to the State of Tennessee’s Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State’s policy to provide an environment free of discrimination and harassment of an individual because of that person’s race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran’s status or any other category protected by state and/or federal civil rights laws.