IS Specialist

The U.S. District Court Clerk’s Office for the District of Minnesota is seeking an Information Services Specialist to provide help desk and analytical support to end-users, to perform routine system installation, repair and maintenance, and to develop software and hardware documentation and guidelines. The Information Services Specialist also evaluates, tests, and recommends new system improvements for the Clerk’s Office, U.S. Probation and Pretrial Services Office, and chambers.

·  Provide help desk support by answering, tracking and responding to requests regarding hardware and software problems, user application questions, and web access.  Conducts help desk analysis and reporting with tracking software relative to the timeliness and quality of performance.

·  Coordinate user support issues among team members to ensure accurate and timely responses to user questions and issues. Manage and coordinate projects.

·  Analyze, isolate, and solve complex system problems utilizing technical resources. Diagnose and remedy both hardware and software computing system failures.

·  Perform hardware and software system configurations, upgrades, installations, and maintenance on computers. Perform system support for telephone systems, such as: additions, deletions, moves; data-backup, security, and anti-virus analysis.

·  Provide support for courtroom audio and video technology, Naturalization ceremonies, mobile computing devices, and remote access.

·   Develop, plan, and implement automation improvements with minimal disruption. Recommend new products and improvements for computer systems. Recommend, install, configure, and provide technical support for complex administrative and operations-specific national applications, including developing new features. Maintain version applicability and local functionality of user applications, such as: Windows 10 operating system, Office365 (including Outlook, Skype, and SharePoint), and basic system security.

·   Other duties as assigned.