You are viewing a preview of this job. Log in or register to view more details about this job.

CAS Technician - Sioux Falls

Midco
Email
Midco has been blazing trails since 1931, bringing innovation to the world of telecommunications and delighting customers with exceptional service. Through ambition, imagination and a genuine commitment to each other, Midco proudly serves more than 385,000 residential and business customers in 342 communities in Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. We’re also dedicated to making our communities better places to live, work and play. Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
  • Free and discounted Midco services
  • Tuition reimbursement
  • Support of employee involvement in the communities we serve
  • Employee referral program
  • Wellness programs
Visit MidcoCareers.com to learn about employment opportunities and apply today.
JOB PURPOSE:
Assist in the installation and maintenance of Midco’s cable ad insertion systems.
KEY FUNCTIONS:
  • Participate in the installation and maintenance of Midco Cable Ad Sales (CAS) network, and actively support various groups by helping to resolve escalated problems.
  • Encode, monitor, and upload video files to the CAS system.
  • Participate in the network management and maintenance of insertion equipment, encoders, routers, switches, production equipment, etc.
  • Ensure that the network is secure.
  • Plan for future capacity and execute related action plans.
  • Assist Management in the budgeting process by providing new concepts, justification, and documentation.
  • Work with vendors to assist in design, installation, and trouble shooting.
  • Provide project leadership, including diagramming, reporting, documenting, time management, etc.
  • Ensure availability of and test viable disaster recovery and back up plans for all systems.
  • Oversee the development of system utilities and tools.
  • Manage assigned projects successfully and effectively, and coordinate efforts between multiple groups.
  • Provide effective “on call” support and be prepared to work other than regular business hours as necessary.
  • Communicate and maintain up-to-date, accurate documentation for passwords, diagrams, security, etc.
  • Be willing and able to travel in accordance with Midco’s “Use of Vehicle for Company Business” policy.
  • Communicate effectively and professionally in all forms of communication with internal and external customers.
  • Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
  • Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
  • Effectively communicate with other departments to handle any escalating issues in a timely manner.
  • Compile timely, comprehensive, and accurate reports as requested.
  • Mentor new hires and existing staff as required.
  • Function as an effective team member while supporting the efforts and concepts of other departments.
  • Support the mission, vision, and values of Midco.
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
  • Possess an enthusiastic, energetic, self-motivated, and detail oriented approach towards work and all work projects.
  • Possess strong problem solving and decision making skills while using good judgment.
  • Multitask and change from one task to another without loss of efficiency or composure.
  • Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers and management.
  • Identify opportunities for improvement while creating and implementing viable solutions.
  • Actively follow Midco policies and procedures.
  • Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
  • High school diploma or GED required. Bachelor’s Degree preferred.
  • Previous network experience in the telecommunications field preferred.
  • Comprehensive working knowledge of various Cable Advertising Sales network systems and components.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
  • The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 70 lbs.
  • In-person visits to a customer’s place of business are normal in the performance of this job. Specific abilities required include accessing a customer's place of business by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
  • The noise level in the work environment is moderate to loud.
  • Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, or any other characteristic protected by law.