Academy Technical Solution Analyst - 50206BR
As an Academy Technical Solution Analyst, you provide functional and technical expertise to our clients and collaborate with project teams who are implementing Cerner software. You will receive comprehensive training to become a subject matter expert supporting specific Cerner software services.
Much of your time will be spent investigating service requests, resolving client incidents and maintaining applications. As you work with Cerner technologies, you prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment. You will work directly with clients, so strong communication and customer service skills are needed. You will also assist in creating and maintaining educational documentation and knowledge transfer materials.
When hired into the Client Services Academy, you reap big benefits. During training, you will gain insights into Cerner’s support methodology and will begin project work immediately. You’ll work alongside the experts to gain knowledge and skills that will prepare you for a long-term, meaningful career with Cerner.
Basic Qualifications
- Bachelor’s degree in Computer Information Systems, Management Information Systems, Information Systems, Computer Science, Engineering, or related field; or equivalent relevant work experience
Preferred Qualifications
- Work experience or academic coursework in a programming language (Java, JavaScript, C++, C#, HTML, XML, SQL, etc.)
- At least 1 year of customer service work experience
Expectations
- U.S. work authorization required
- Must reside in or be willing to relocate to the Kansas City area
- Provide on-call support when needed
- Willing to work on a flexible schedule as needed
- Willing to work additional or irregular hours as needed and allowed by local regulations
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
- Perform other responsibilities as assigned
* Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
* Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.