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Guidance Specialist (EAP Intake & Triage)

If you are a Therapist, Counselor, Psychologist or Clinician (Bachelor's level) seeking an outstanding career opportunity with growth potential with an industry leader, this is the position for you. As a Guidance Consultant, you will be responsible for providing customer service regarding our client's behavioral and emotional health, family, and wellness related issues. Given the diversity of our clients, the variety of issues they face and the number of requests for assistance we receive, this is an exceptional growth opportunity to use your clinical expertise!

Primary Responsibilities
  • Assess (by phone) client concerns and provide guidance through a comprehensive clinical intake assessment
  • Provide crisis stabilization to clients
  • Utilize critical thinking and problem solving skills to quickly resolve service issues to ensure customer/client satisfaction
  • Maintain complete and accurate documentation of cases within our clinical database
  • Identify appropriate resources for clients' presenting issues
  • Educate clients about services, eligibility and referral processes with a positive and professional approach
  • Possess an entrepreneurial spirit that will add to our continued growth and success

  • Bachelor's degree required preferably in Counseling, Psychology, or Social Work
  • Strong customer service orientation
  • Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization
  • Fluency in Spanish a plus
  • Must work in office (currently working remote due to COVID)