Inventory Operations Senior Supervisor
The Inventory Operations Senior Supervisor manages tasks and resources of the department ensuring daily operations are conducted thoroughly, accurately, and efficiently by team members.
ESSENTIAL JOB FUNCTIONS
- Evaluates and refines policies and procedures to ensure adherence to approved best practices, changes in business objectives, and compliance with legal agreements of the Company.
- Implements project timelines to meet deadlines with the Company resorts and external exchange partners.
- Audits work of other team members for accuracy and compliance with internal policies and best practices.
- Identifies possibilities for on-going improvements in processes and use of technology to support company and departmental growth.
- Maintains departmental accountability, including compliance and protection of company and owner inventory assets; actively looks for burn prevention.
- Develops team member knowledge, skills, and abilities, and assists in managing daily operations and team members to attain departmental objectives.
- Performs special global assignments such as inventory conversions, new resort set-up, property management system conversions, and developing efficiencies with inventory processes.
- Develops, audits, and modifies departmental procedures and processes for global inventory as necessary.
- Communicates with internal and external contacts along with partner resorts to effectively develop and maintain positive business relationships, resolve issues, protect liabilities, and educate others.
- Interfaces with others in creation of new partnerships, contracts, processes, and inventory allotments; negotiates and approves exceptions.
- Manages achievement of strategic company and departmental goals.
- Directs critical response to disaster and other inventory emergencies.
- Leads supervisors in implementing new programs, workload allocations, team member development and coaching.
- Manages the department independently when the director is absent.
- Extracts and analyzes data for ad hoc and special projects and presents finding at executive level.
- Assists the department director and vice president with all related tasks and projects.
- Implements ongoing increases in use of software tools for head count productivity, fast and accurate data mining, and high-level complex analysis.
- Creates presentations that compile usage and analytical statistics in a professional format.
- Uses problem solving skills to resolve escalated service issues.
- Understands accounting and finance basics used in balancing ledgers.
- Completes all required company trainings and compliance courses as assigned.
- Adheres to company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
EDUCATION
- High School Diploma or equivalent.
EXPERIENCE
- A minimum two (2) years of experience in the business management field required.
- A minimum two (2) years of supervisory experience in the business management field required.
SUPERVISORY RESPONSIBILITIES
This position spends the majority of the time (50% or more) achieving organization objectives, often through the coordinate achievements of subordinate staff. A portion of the time may be spent performing individual tasks related similar to those performed by direct reports, but primary duties are supervisory or organizational-goal related. Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge.
Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance. Manages human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets. Exercises judgment within defined procedures and policies to determine appropriate action; develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives.
Specific supervisory duties include, but are not limited to the following:
- Determines and creates policies, procedures, and manuals for direct reports.
- Establishes objectives and goals for the team; plans, organizes, and manages work flow.
- Assigns, monitors, and reviews work; evaluates direct report’s performance.
- Recruits, interviews, trains, disciplines, and terminates direct reports.
- Orientates and trains direct reports.
- Approves time records and time off requests; submits payroll for direct reports.
- Investigates and resolves concerns and complaints.
- Provides assistance and support; maintains a positive and professional working environment.
LICENSE & CERTIFICATIONS
- This position does not require licenses or certifications.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
- Attention to detail.
- Computer proficiency in Microsoft Word, Excel, and Outlook.
- Understand how to develop and implement business strategies.
- Ability to interpret and create policies, procedures, and manuals.
- Excellent customer service skills.
- Proficient in time management; the ability to organize and manage multiple priorities.
- Ability to take initiative and effectively adapt to changes.
- Recognizes an emergency situation and takes appropriate action.
- Able to establish and maintain a cooperative working relation.
- Ability to interpret and create spreadsheets.
- Able to use sound judgment; work independently, with minimal supervision.
- Strong analytical and problem solving skills.
- Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
- Competent in public speaking.
- Performs well with frequent interruptions and/or distractions.
- Intermediate math skills.