Student Ticket Office Assistant

Assist in the day-to-day operations of the Iowa Athletics Ticket Office including assisting customers on phone calls and at the ticket windows. It also includes stuffing season and single-event tickets, making phone calls to season ticket holders, and working various events (including all home football games).

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

• Answer office phone calls and assist customers with purchasing tickets or other questions about Hawkeye Athletics or The University of Iowa.

• Sell tickets at ticket windows during office hours and at various events and assist customers with questions.

• Assist with administering tickets to player guests, recruits, and high school coaches at the pass gate at events.

• Open and process paper order forms during season renewal periods.

• Complete administrative tasks assigned by Iowa Athletics Ticket Office staff.

• Prepare single-game tickets and season tickets to be mailed.

• Call season ticket holders about renewing for the upcoming season.

SUPERVISION RECEIVED: General supervision is received from the Assistant Ticket Managers.

• Enrolled as a student at The University of Iowa (during academic year).

• Must be available to work all home football games.

• Reasonable experience in using computers, including Word, Excel, and email.

• Excellent organizational skills and attention to detail.

• Demonstrated commitment to GREAT customer service.

• Exhibits professionalism, reliability and confidentiality standards.

• Must successfully complete a criminal background check.

HOURLY RATE: $8.25 per hour

WORK HOURS:

Various hours between 9 AM and 5 PM, Monday through Friday, and weeknight and weekend hours (based on events). Must be available to work all home football games. Students may not work more than 20 hours per week during the academic year. May work up to 40 hours per week during break periods (spring, summer, Thanksgiving, winter) as assigned.