Insurance Services Rep II - Commercial Lines
If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk.
Number 57 on the Fortune Magazine 100 Best Places to Work.
About Us
Nationwide is a leader in the insurance and financial services industry in America. We are a Fortune 69 company with a mission to keep our members, their loved ones, and their belongings protected.
We commit to every employee and community we serve by emphasizing employee development and charitable partnerships. That’s how we win Gallup’s Great Workplace Award year after year and why we’re ranked #54 among Fortune’s 100 Best Companies to Work For.
Your Team
We are growing our Commercial Lines Service team in Des Moines that provides insurance coverage for business and farm property owners and their vehicles.
We have fun here working together as a team while also valuing individual contributions. Competence and initiative are the keys to ensuring customer satisfaction – effective resolutions are provided during the first call, for every member.
The main goal of this team is to deliver quality service and solutions that exceed our members' expectations.
Reporting Relationships: You report to the Commercial Lines Customer Service Leader; you have no direct reports.
About You
So, you think you’ve got what it takes to make the cut? Insurance Service Reps are:
• Chameleons (easily switch gears between member and agent)
• Out-of-the-box solution finders; resourceful
• Go-getters committed to making sure the member has a resource to lean on when they need it most
• Resilient; up for the challenges of change
• Dedicated to creating effortless customer experiences
• Comfortable talking with commercial business owners about complex policies
• Willing to learn and internalize business policy intricacies
• Excited about working in a dynamic, fast-paced environment
• Enthusiastic about helping others, including team members
• Interested in a career, not just a job!
You should also have:
• A high school diploma – and preferably some college coursework
• One year of experience in customer service (preferably in a commercial insurance agency or call center)
• Excellent verbal and written communication skills with multiple parties
• Willingness to become an expert on Nationwide’s systems, commercial policies & products
• The ability to obtain state licensing as required
Job Summary
A typical day in the life of an Insurance Service Rep:
1. Answering complex calls and explaining commercial and farm insurance products to multiple parties, scheduling follow-ups as needed
2. Using available resources to make policy changes, reinstatements, provide quotes and bind coverage as efficiently as possible
3. Processing necessary documents such as certificates/evidence of insurance and related correspondence
4. Organizing and prioritizing tasks to ensure company standards are upheld
5. Maintaining knowledge of state-specific processing procedures, systems, pricing guidelines, credit & collection procedures, eligibility, and team concepts
6. Jumping in to complete other tasks as needed
Compensation & Benefits
You receive a starting salary of $34,800 with opportunities for increased pay based on performance. Other benefits include:
• Enjoying time with your family/pets/yourself with up to 18 days of paid time off and 9–10 paid holidays per year
• A 401k match and company-funded pension plan
• Medical, dental, and vision insurance (part of our Wellness Program)
• Up to $5250 in tuition reimbursement per year after your first year
• Flexible scheduling opportunities
• Excellent opportunities for growth and promotion
• Network of diverse employee resource groups
• Special discounts through Abenity along with a variety of other corporate discounts
• Onsite amenities include: Two cafeterias, Starbucks coffee shop, nurse, fitness center (with classes like Yoga/Zumba), Free & covered parking connected by a Skywalk, Free bus service for Nationwide associates
Training & Work Schedule
Your career at Nationwide begins on November 4, 2019 with an award-winning 12-week training program that is designed to set you up for success and confidence in your new role. Your training schedule will be Monday – Friday, 8:00-4:30 PM followed by a regular work schedule of Monday- Friday, 11:30- 8 PM.
Job Conditions
A fun contact center environment where extended hours of sitting and typing at your PC, complete with dual monitors and headset, are the norm. Member needs may warrant the need for schedule flexibility and overtime. On the odd occasion, you may have to lift something more than 20 pounds.
Equal Opportunity Statement
Nationwide embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Creates an exceptional customer experience while contributing to individual and team performance expectations. Provide solutions based on our members by providing a first-time final resolution and cross-selling and up-selling. Provides consultative guidance to agents and customers as well as process and performance improvement recommendations as required. Act as a subject matter expert regarding commercial and farm lines insurance needs.