Field Service & Install Technician (w/ entry level IT & Networking)
Looking for a challenge? Do you have passion for people & technology?
Then Century Business Products is looking for YOU!
Century Business Products is a customer oriented fast paced technology company!
Recognized as home of the “Top Technician in the United States” by Kyocera in 2009, 2012, 2015 & 2018!
************Regular work schedule Monday – Friday 8 A.M. – 5 P.M.***********
Competitive Pay ∙ Excellent Benefits ∙ Career Advancement Opportunities
Group Health ~ Cafeteria Plan ~ Group Dental ~ Life Insurance ~ 401(k) Matching
Our vision is to be the leading Business Technology Provider in the areas we serve by providing innovative office solutions and ensuring complete customer confidence through performing quality service, support and training with dedicated employees who are proactive and focused on surpassing our clients’needs and expectations.
ESSENTIAL RESPONSIBILITIES:
· Will perform a variety of technical field service related duties involving new product installations including equipment start up, functional testing, and customer training.
· Test, calibrate verify system and peripheral devices.
· Serve as a professional company representative providing exceptional customer service while at customer locations or while in any service support role.
· Diagnose and perform repairs in a time effective manner.
· Promote, build and maintain good customer relations.
· Responsible for documentation of machine data, service history and quality information.
· Demonstrate products as necessary in support of sales.
· Communicate with managers to ensure customer expectations are met and important information is passed on to the proper parties.
· Help Desk Support Backup