Client Manager I - Computer Technology Sales
The Client Manager is responsible for the management of the Strategic and Tactical customer relationship for all assigned accounts. The Client Manager will be the primary interface between the Company and the Customer, coordinating internal resources to support the Company's financial and growth objectives while providing the Customer with exceptional customer service and satisfaction.
Essential Duties and Responsibilities:
Forecast Management: Client Management provides customer forecasts and analysis of variances to revenue targets versus actuals for the month.
- Account Profitability: Client Managers help ensure profits to target metrics are maintained.
- Account Managers ensure any additional costs driven by customer changes in demand are addressed.
- Finance Management: Client Managers help ensure the customer is paying invoices on time.
- Quote / Proposal Management: Client Management is intimately involved in the customer quote development and negotiations processes.
- Customer Retention and Growth Development: The Client Manager strives to retain and grow our business in assigned accounts.
Life Cycle Management:
- ECO (Engineering Change Order) Management: Client Managers work within the ECO process to ensure all customer change orders are properly implemented.
- NRE (Non-Recurring Engineering) Management: Client Managers help manage NRE expenses and properly quote such costs to the customer.
- RSV (Reserve Inventory) / PMI (Partner Managed Inventory) Management: Client Managers manage and coordinate the quoting and consumption to plan of End of Life inventory, IPMI, and PMI.
Client Managers coordinate internal resources to resolve Quality related issues (i.e., Continuous Improvement Requests, root cause analyses, Supplier Corrective Action Requests, etc.)
The role of Client Manager involves hosting and attending a number of meetings. Some may involve CONTEC functional group personnel only, while some meetings require attendance and involvement of the customer.
Client Manager desirable qualities and traits:
The Client Manager will exhibit a stable and motivating demeanor in taking the lead role for day to day management and resolution of customer related issues. They will communicate complex issues and help gain consensus through the various levels of organizations, whether internally or externally, in order to accomplish goals.
It is beneficial for the Client Manager to have experience working with computer technologies, contract manufacturing, channel sales and OEM relationships. The Client Manager must understand customer-related demand and have a keen sense of urgency.
Materials and supply chain understanding
Client Managers should understand how material demand is driven, organized, and how the systematic management of materials relates to manufacturing and inventory. The Client Manager should have an understanding of supply chain manufacturing concepts, materials, enterprise resources planning, and Partner Managed Inventory systems.
Creativity and Conflict resolution capabilities
Client Managers are the central focal point between CONTEC and the customer. Client Managers often find themselves as mediators between different functional groups, and therefore should be able to handle conflict and conflict resolution and creatively anticipate and solve problems.
This job has no supervisory responsibilities.
- Ability to achieve results with little supervision.
- Excellent communication and social skills
- Ability to understand and plan entire projects and the dependencies of the inputs and outputs of each step in the process
- Creative problem-solving skills
- Dedication to accomplishing goals
- Familiarity with OEM sales, medical and technology markets. An understanding of medical device manufacturing is a plus.
- Candidates must be able to work independently and have a demonstrated ability to work with remote sales support and remote technical support.
- Candidates must possess a professional stature and personal integrity that is consistent with the high level of values expected by CONTEC management.
- Basic computer skills required (MS Word, PowerPoint, Excel, Project, etc.)
- Knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems is desired.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university preferably in Computer Science, Computer Engineering, or Information Technology fields; or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and related business math skills.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations
Valid driver license is required.
Program Management (PMP) certificate strongly desired.
Must be able to travel 25% - 50% of the time to visit customers in the continental United States. International travel may also be required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.