Application Support
Are you tired of sitting in a basement, writing code all day long? Are you intrigued by troubleshooting and getting to the bottom of things. Are you passionate about helping customers solving their issues? Come join our global, hard working and fun-loving team.
Do you want to work with a market-leading solution, front-line technology and team-up with driven, dedicated and skilled people?
inRiver is a highly ambitious, global company with 50% growth in the software industry. At inRiver, you are guided by our values and work in an entrepreneurial atmosphere. You team up with amazingly talented people where our strong High Five culture provides a collaborative platform supporting our globally growing organization.
We invest in your professional growth and with us you develop your skills playing a crucial part in shaping the market for Product Marketing and Product Information Management – right in the center of the global digital transformation.
What you will do:
As an Application Support Engineer at inRiver, you will be a part of the Services team working with services and technical support of our PIM product, apps and integrations. The primary focus will be to help partners and customers troubleshoot integrations and inRiver solutions. You will utilize your knowledge around both databases and debugging code.
As all heroes know: with great power comes great responsibility. In your role as an Application Support Engineer, customer service is upfront & center.
You will handle specific assigned tasks, and be a key player in our close-knit, collaborative Services team. You will help your colleagues and receive help from them. Your task completions will make a difference, and you will clearly see what you have accomplished in our releases.
As a person you are curious and are eager to learn; it goes without saying you have a hunger for everything technical. You understand the value in our customers and you have strong service mindset to go with.
We would love if you add something to our team and office. And we value your ability to cooperate and work with all sorts of personalities.
Our support team is currently undergoing intense growth, we are ensuring a top tier dedicated delivery and are hiring great people to help us build a team that will excel. Your chance is to help us build and be a part of the journey.
You will thrive if you have:
- You have excellent customer service skills and have previous experience in providing customer service
- Extensive application & software support experience.
- Knowledge of .Net (C#), SQL and web development
- Experience in troubleshooting Microsoft Stack and MS environments
- Used to working in an issue tracking system like Zendesk or similar.
- You are naturally curious and willing to learn new skills in a fast-paced environment
- Provide excellent documentation skills
- Experience from similar systems like e-commerce, CMS or others is seen as an advantage
- Business language English
Great if you also have:
- Experience from similar systems like e-commerce, CMS or others is seen as an advantage
- Knowledge about the PIM domain
- Knowledge about DAM related systems and services
- Adobe InDesign experience
We’re looking for someone to live and embrace our core values;
- We act responsibly
- We have fun while winning
- We take action
- We simplify
- We are trustworthy
- No one is as smart as all of us!
The position is based in Chicago , US. If you think this position is interesting you are welcome with your complete application. Apply as soon as possible as we are working continuously with the applications for this assignment
We look forward hearing from you!