Computer User Support Specialist
Foxconn Industrial Internet (Fii) provides innovative design and advanced manufacturing capabilities through a variety of customer-driven solutions. Dedicated to the expansion of smart Industry 4.0 methodology, Fii is creating a new High Performance Computing Data Center to support IaaS, SaaS and PaaS implementations. Join an expansive network of professionals who embody an entrepreneurial spirit that works together within a company culture of shared mission.
As the Computer User Support Specialist you will be responsible for providing technical assistance to computer users. Also, you will answer question or resolve computer problems for clients in person, over the phone, or electronically. Your focus will be providing assistance concerning; computer hardware and software, printing, installation, word processing, electronic mail, and operating system.
Additional Responsibilities include;
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Oversee the daily performance of computer systems.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Ideal Qualifications:
- Minimum three years of previous experience in similar role is required
- CompTIA Security+, MCSE, MCSA, or ACMT are required
- Active Listening-- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Complex Problem Solving-- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Critical Thinking-- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Writing-- Communicating effectively in writing as appropriate for the needs of the audience.
- Active Learning-- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Systems Analysis-- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Instructing-- Teaching others how to do something.
- Service Orientation-- Actively looking for ways to help people.
- Time Management-- Managing one's own time and the time of others