You are viewing a preview of this job. Log in or register to view more details about this job.

Customer Support Engineer (Req 119818) - Chandler, AZ

Responsibilities
PRIMARY PURPOSE:
Primarily responsible for the Customer Engineer is to support service activities associated with modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites. 
  • Represent the company to the customer and assume accountability for customer satisfaction with service. 
  • Assure operational quality of system equipment. 
  • Coordinate actions with customers to minimize down time. 
  • Provide assistance to Installation Engineers in resolving problems.
RESPONSIBILITIES:
  • Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site. 
  • Ensure equipment enhances customer production. 
  • Repair and modify equipment at customer facility. 
  • Evaluate equipment to determine type and extend of problem. 
  • Repair board problems which can be performed using standard procedures as well as system level problems which have multiple causes and no standard procedures exist. 
  • Repair of system level problems are based on CSE's technical knowledge, education and training.
  • Board problems vs. system level problems are split 50/50. 
  • In analyzing and diagnosing equipment problems, CSE's may access and determine problem exists in customer process such as chemical leaks or contamination and as a result may recommend shutdown of customer fab due to unsafe conditions.
  • Provide guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines. Also provide guidance to less senior CSE's.
  • Travel by car or airplane to customer facilities.
  • Conduct customer orientation on all aspects of equipment user applications.
  • Cross train and assist other field service engineers as appropriate.
  • Prepare reports on customer support activity and provides documentation to engineering, marketing and sales on reoccurring problems. 
  • Make recommendations for improvements.
Qualifications
* This position isn based in Chandler, AZ *
  • Technical Schooling AA /BS in electronics or related field.
  • Must be proficient in using O-Scope, DVM and other basic test equipment.
  • Skilled troubleshooting complex mechanical, electronic, and pneumatics systems.
  • Good customer and communication skills.
  • Ability to work in a team environment.
  • Commitment to task completion with attention to detail.
  • Computer skills, networking knowledge and fab experience a plus.
  • Candidate must be willing to submit and pass extensive background check as part of customer access badging process.
  • Candidate must also be willing to work weekends as well as rotating or compressed workweek shifts as assigned.
Minimum Qualifications
Bachelor's Level Degree with at least 1 years of experience.
OR Master's Level Degree.
OR Equivalent Combination of Experience and Education. 


JOB ID: 119818