Help Desk Support
Apex Systems is looking for a Helpdesk Support/Technical Support Specialist in the Cedar Rapids, IA area.
Qualified candidates please send a Word resume to Adam at ajsmith@apexsystems.com for more details.
Responsibilities:
- Provide tier 1 phone support
- Field inbound calls from clients
- Ensure clients and customers' problems/issues are taken care of in a timely manner
- Provide solutions based on client's technical issues
- Work with other team members on providing larger solutions
Requirements:
- 1 year of previous help desk/phone support experience is preferred
- Ability to troubleshoot various browsers on computers and not limited to phones/tablets
- Previous customer service experience
- Ability to work within a fast paced environment
- Proficient in MS Office
- Ability to work well within a team environment
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.