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Help Desk

People Tech Group
Email
Job Title: Help Desk
Location : Redmond, WA

The Help Desk Executive will handle Tier-1 support calls from customers. This role will support the incoming service requests from customers for issues regarding a range of products.
 
Skills:
Strong hands-on experience using a computer . Preferably Microsoft Office .
● Excellent verbal and written abilities
● Ability to converse ‘clearly’, fluently, and politely in English.
● Customer service and team oriented,
● Strong problem solving and analytical skills
● Strong organization skills
● Highly self-motivated, self-directed, and attentive to detail
● Ability to analyze, understand, and effectively communicate to end users and management
● Ability to learn, understand, and apply new technologies
● Familiar with call center process and workflow
 
Preferred experience:
Previous job with customer interaction