Technical Analyst(RPA)
Western National is looking for a talented, driven individual to join our team as a Technical Analyst focused on improving relationships through automation. This unique opportunity offers someone the chance to be a part of an impactful organizational initiative.
The ideal candidate has previous experience creating automated scripts or specific RPA experience. The candidate would ideally have experience in analyzing and documenting business processes working right alongside our business partners and developing and maintaining automated robots to deliver an exceptional experience to our customers.
Job Duties/Responsibilities
- Partner with internal and external stakeholders to identify automation opportunities by analyzing processes and assessing feasibility for automation.
- Participate in various types of interviews, meetings or workshops to define, design and configure automation solutions.
- Create and support dashboards on identified metrics.
- Regularly review recurring application issues to identify and create potential long-term solutions.
- Prepare technical documentation such as design specifications, flow charts, and data flow diagrams to communicate software delivery, updates, and enhancements.
- Work with change control team to ensure quality deliveries of business solutions between environments.
- Identify and develop solutions to a variety of problems of moderate scope and complexity following established policies and procedures.
- Identify and recommend potential modifications/enhancements in existing applications to meet the changing needs of the business partners.
- Identify opportunities, make recommendations, and implement solutions that can help improve efficiency of business processes through software enhancements.
- Regular contact with customers and employees across the organization.
- Regular contact with outside vendors.
Job Requirements and Qualifications
- Previous work experience in automation framework and software – UI Path preferred.
- Previous experience with Robotics Process Automation software is preferred.
- Experience conducting workshops with internal stakeholders.
- Experience with workflow analysis and business process modeling.
- Interest in working to establish an automation governance framework with the organization.
- Proven ability to develop, test, and support software applications.
- Demonstrated ability to communicate clearly and effectively, both verbally and in writing, to technical and non-technical audiences.
- Ability to work independently.
- Strong attention to detail and quality.
- Demonstrated ability to follow project management practices including agile and SCRUM methodology.
- Demonstrated ability to work creatively and analytically in a problem-solving environment.
- Bachelor’s degree in Computer Science; experience in lieu of degree is acceptable.
- Intermediate level experience in required scripting languages.
- Understanding of system integrations.
- Intermediate level of experience with code versioning software.
- Experience or understanding of automation processes/platforms.
Western National Insurance is a growing, A+ rated (A.M. Best) group of property-and-casualty insurance companies serving individuals, families, and businesses in 20 states across the Midwestern and Western U.S. plus Alaska. Currently ranked as the 57th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National has consistently earned accolades as an employer of choice, including as a Star Tribune Top Workplace (2011 – 2016), and previously as a recipient of the Minnesota Business Ethics Award, as a Minnesota Business Magazine Top 100 Workplace, as a Principal Financial “10 Best” Company, and as a finalist for the Alfred P. Sloan “When Work Works” Award.
Western National is known as “The Relationship Company®”, and caring for employees is a key part of that relationship commitment. Western National offers competitive pay, advancement opportunities, a generous benefits package, a robust wellbeing program, and a healthy work/life balance (including three weeks of paid time off, nine paid holidays, and eight hours of paid volunteer time as a starting point for new employees). These attributes are just some of the reasons why nearly half of our employees choose to stay on the Western National team for 10 years or more.
Our benefits package includes:
- 401(k) company match
- Medical insurance – We offer affordable (thanks to a strong employer subsidy), above-average coverage and the choice of either a traditional Preferred Provider Organization (PPO) option OR a High-Deductible Health Plan (HDHP) option
- Western Wellbeing program – Including on-site massage, yoga classes, healthy snack days, sit/stand workstations, nutrition seminars, and more
- 100% company-paid tuition reimbursement for approved, job-relevant coursework
- Discounts on automobile and homeowner's insurance
- Other standard employee benefits – Including dental insurance, vision benefits, life insurance, disability insurance, and more
We could continue to list the things that we think make Western National a great place to work, but why not hear it instead from actual current and former employees? Here are some quotes that Western National employees have posted to the Glassdoor public review site:
- “Excellent company which prioritizes customer service and community service.”
- “Just a great place to come to work, and stay for a career. I love the personal touch from [the] executive suite on down. [The] CEO is on a first-name basis with everyone.”
- “Above-average benefits, especially on the health insurance front.”
- “I have felt welcomed here and I feel like the Senior Management cares.”
(For more reviews from current and former Western National employees, you can visit the company’s Glassdoor page here: http://bit.ly/2qXtl4A .)
***Western National is an equal opportunity employer. All qualified applicants will receive consideration for employment.***