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Customer Service and Records Management (Environmental Specialist 2) (In-Training)

Washington State Department of Ecology
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Keeping Washington Clean and Evergreen
 
Protecting Washington State's environment for current and future generations is what we do every day at Ecology. If you want to join a highly effective, collaborative team in exciting work dedicated to managing a sustainable water supply in Central Washington, this may be the position for you.

The Water Resources (WR) program is currently looking to fill a Customer Service and Records Management (Environmental Specialist 2) (In-Training) position. The position will be located in our Eastern Regional Office (ERO) in Spokane, WA.

The Customer Service and Records Management position provides environmental technical assistance support to ERO staff and the general public by being the primary point of contact. Provides the initial contact with the public for phone calls, emails and walk-ins. Provides information, data, interpretation of water law (policies, procedures, WACs & RCWs), conducts pre-applications meetings (interpretation of water availability) and refers customers to area experts when required. 
 
We are looking for applicants who possess excellent people skills, the ability to quickly assess a situation and make a decision and the ability to communicate with a diverse audience.
 
As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism and accountability.
 
To learn more about Ecology, please visit our website at www.ecology.wa.gov and follow, like or visit us on LinkedIn, Twitter, Facebook, Instagram or our blog.
 
Local efforts... Diverse people... Statewide impacts


 
Duties
 
Agency Mission: Ecology's mission is to protect, preserve and enhance Washington's land, air and water for current and future generations. 

Program Mission: Water Resources program's mission is to manage our State's water resources to meet the needs of people and the natural environment, in partnership with Washington communities.

Some of the key work activities at the Environmental Specialist 2 level are:
  • Answers the phone to provide water rights information, collects/organizes information for public requests and scanning of water rights files into their proper location.
  • Provides front-line customer service to water rights holders and the general public.
  • Determines the question or concern from a customer, provides the appropriate information and determines when to send them on to senior staff.
 
Interesting aspects of the position:
Water rights are interesting since every case is a little different and solutions are case-by-case. Not the same thing every day, which makes it challenging.
 
Additional information regarding the position:
Applicants must be available for an 8-5, Monday – Friday schedule (no flex or telecommute schedule available) and must be able to deal with challenging customers. 
 
This recruitment will remain open until filled. The initial screening will be December 16, 2019. In order to be considered for the initial screening, please submit an application on or before December 15, 2019. The agency reserves the right to make an appointment any time after the initial screening date.

To broaden the candidate pool, we will consider candidates that qualify at the Environmental Specialist 2, 1 or Environmental Technician levels. Please read the qualifications section below to learn more about this exciting career growth and in-training opportunity.

Please do NOT include your salary history. Wage/salary depends on qualifications or rules of promotion, if applicable.
 
Qualifications

The goal class for this position is an Environmental Specialist 2 (ES2). We will consider applicants who meet the requirements for the Environmental Specialist 2, 1 and Environmental Technician levels. If the finalist meets the requirements for the Environmental Technician or ES1 level then they will be placed into a training program to become an ES2 within a specified period of time.
 
At the Environmental Technician level: Pay Range 32 ($2,536-$3,272)
 
Graduation from high school or GED equivalent. 
 
AND
 
Two (2) years of technical or third clerical-level experience in an environmental agency or office.  

College-level course work in environmental, physical or natural sciences, or closely related field may be substituted, year for year, for the required experience. 
 
At the Environmental Specialist 1 level: Pay Range 38 ($2,912-$3,774)
 
A Bachelor's degree involving a major study in environmental, physical, or one of the natural sciences, environmental planning or other allied field.

Experience at or above the Environmental Technician level or equivalent will substitute, year for year, for education.
 
At the Environmental Specialist 2 (Goal Class) level: Pay Range 45 ($3,432-$4,492)
 
A Bachelor's degree involving a major study in environmental, physical, or one of the natural sciences, environmental planning or other allied field
 
AND
 
One (1) year of professional-level experience in environmental analysis or control, or environmental planning.
 
OR
 
A Master's degree in one of the above fields.
 
OR
 
One (1) year of experience as an Environmental Specialist 1, at the Department of Ecology.
 
OR
 
Additional qualifying experience will substitute, year for year, for education.

 
 
Desired Qualifications:
  • Working knowledge of statutes and regulations that comprise Washington's water code.
  • Training and experience using GIS software. Ability to understand and map legal descriptions.
  • Excellent oral and written communications skills.
  • Strong multi-tasking and organization skills.

Special Requirements/Conditions of Employment:
Must have a valid driver's license.


Why work for Ecology?

Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment.

A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping the health and financial security of you and your family a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to work/life balance.

Ecology employees may be eligible for the following:

Student debt and how working for Ecology can help
Employees may be eligible for the Public Service Loan Forgiveness (PSLF) Program, which forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer. See https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service for more details.
 
*See the Benefits tab in this announcement for more information

 
Supplemental Information
 
Application Instructions:
 
Please include the following documents as an attachment to your application:
  • A cover letter describing how your experience, skills and abilities meet the required qualifications of this position.
  • A resume outlining your professional experience.

Please do NOT include your salary history. Wage/salary depends on qualifications or rules of promotion, if applicable.

Please complete the applicant profile when applying for this position. Or, you may paste the text of your resume within the profile's resume text field.

Please read the supplemental questions carefully and answer completely. Incomplete responses, including "please see resume" may disqualify you from further consideration.

Department of Ecology employees, please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service. Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3. If you are not sure of your status or do not know your personnel ID number, please contact Human Resources at (360) 407-6186.

If you are reading this announcement in print format, please visit www.careers.wa.gov to access the online recruitment system. Click on "Look for Jobs" and select Dept. of Ecology under the "Department" search list. Click "Apply Search."


Other Information:

If you need assistance applying for this job, please call Human Resources at (360) 407-6186 or e-mail careers@ecy.wa.gov. Please do not call this number or send an email to this address to follow-up the status of your application. You can view the latest status of your application on your profile's main page.

If you have specific questions about the position, please email Dan Tolleson at: dan.tolleson@ecy.wa.gov. Please do not contact Dan to inquire about the status of your application.

The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed.

This position is included in the Washington Federation of State Employees (WFSE) union bargaining unit for the Department of Ecology.

The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186. Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.