Service Desk Specialist
In a career as a Service Desk Specialist, you will help us in providing unparalleled care to youth and families across the nation. Information Technology at Boys Town is where innovation and technology come together to make us one of the best in class here in 'The Good Life' state. This means delivering game-changing, technology-driven business models and staying ahead of industry trends so we can excel of what we do best: achieving our mission. No matter your role at Boys Town, you contribute to helping us change the future of America's youth.
Schedule: Full-Time, Multiple Swing/Overnight Shifts available (3:00 PM to 12:00 AM or 12:00 AM to 9:00 AM) with differential pay
Responsibilities:
- Provides timely desktop support for the entire user community via telephone, remote access, or in person.
- Diagnoses and repairs hardware and software malfunctions, user access, configuration, operations, and printing issues.
- Creates a positive end-to-end customer experience and provides a single point of contact.
- Diagnoses and repairs computer malfunctions, user access, configuration, operations, and printing issues. Implements hardware and software solutions.
- Adheres to and supports organizational and departmental standards, policies, and procedures. Maintains and protects confidentiality.
- Uses network and system software tools to pinpoint the nature and source of user problems.
- Professionally communicates hardware, software, and network malfunctions to the appropriate personnel and maintains an ongoing database of service provided and system, network, and computer malfunctions.
- Works with other divisions and departments in a positive manner to resolve user or network issues.
- Maintains regular, reliable and predictable attendance
Required Qualifications:
- Associate's degree in Computer Science, related field, or equivalent is preferred.
- 1 to 3 years of IT experience including Desktop support and multiple Windows environments.
- Available to travel and to work evenings or weekends as needed.
- Knowledge of Windows 7, Microsoft Suite, LAN, WAN, and remote access.
- High level of professionalism, customer service, problem solving, and interpersonal skills.
- Ability to communicate with individuals at all levels within the organization in an articulate, professional manner.
- Ability to translate complex data into understandable conclusions and recommendations.
About Boys Town:
Boys Town touches the lives of more than 2 million children and families nationwide each year. As one of the country’s largest nonprofit funded child-care organizations, Boys Town is nationally recognized for its research-proven child, health and family care programs. From our start in 1917, we’re poised to make even greater strides forward as we lead the way in changing how America cares for children, families and communities for the next 100 years.
Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we offer an array of competitive and attractive benefit options. Unique perks to Boys Town employees and their families include free prescriptions, tuition assistance, parenting resources from our experts and advancement opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.
This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.