Application Support
The Application Support position is responsible for effectively setting-up and maintaining users and properties within company software programs and manages support requests both internally and with third party vendors.
This position contributes to the accomplishment of the company’s IT strategy and goal achievement and objective that will provide an employee-oriented, high performance culture that emphasizes empowerment, absolute accountability, quality, productivity and standards, and Objective and Key Results (OKR’s) attainment, and the recruitment and ongoing development of a superior workforce in accordance to the Company’s Manifesto and Culture Deck.
- Ensures efficient and timely handling of all incoming application support requests.
- Provide hands-on application support for mission critical systems.
- Provide timely resolution of functional issues and report incidents to the escalation resource where necessary.
- Unlock users from accounts.
- Process support requests.
- Process requests for new or updated services within the company.
- Add properties across all software programs for consistent reporting.
- Add in mapping of new employees in software applications.
- Submit support cases to third party vendors.
- Upload and code all invoices for IT.
- Distributes new software.
- Responsible for configuration, upkeep and reliable operation of computer software systems.
- Can readily identify existing or potential problems and make recommendations for correction.
- Troubleshoot functional issues in a complex financial environment, with various applications and architecture.
- General application support, including user set up, rule definitions, and training as needed.
- Creation and maintenance of procedural documentation and business process mapping.
- Assist with implementation of new software and upgrades of existing software.
- Cross-train other team members in order to facilitate coverage.
- Provide a high level of professionalism and client service.
- All other duties as assigned.
Experience and/or Training
- Experience working with software/CMS/CRM System.
- 1-3 years’ experience with system administration and software support and troubleshooting. (Relevant coursework or internship experience acceptable as well)
- Ability to work independently and as a team.
- Excellent communication skills.
- Strong data management and system administration skills.
- Experience in general SQL knowledge.
ANY EXPERIENCE WITH (Application Support/Software experience/IT Support/Programming/Content management Systems) IS WELCOME