Client Analyst Program
bswift is currently seeking an Analyst to join our growing team at our headquarters in Downtown Chicago. The Analyst will mainly be responsible helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services.
Responsibilities of the Analyst:
· Build client sites, including benefit plan rules, details, prices, text and documents
· Test client sites to ensure proper functionality and quality
· Conduct regression testing to discover software enhancements or needs
· Import data into system as needed and assist with ad hoc client projects
· Prepare employee and employer communication documents
· Triage client tickets and questions via email and voicemail and provide next response time
· Audit system data from various sources and produce reports about summary and details
· Assist call center through answering inbound calls from specific clients and their employees
· Resolve any data discrepancies with external vendors
· Perform billing tasks such as invoice generation, posting payment, and reconcile receivables
Required Qualifications of the Analyst:
· Analytical experience in internship or professional setting.
· Advanced proficiency in MS Excel, working knowledge of MS Office products, Internet Explorer
· Extensive experience with databases, as well as data interpretation and data manipulation
· Knowledge of managed care products including HMO, PPO, and Medicare Part D
· Healthcare industry background
Education:
· Bachelor's degree is required