Support Analyst
Position Description:
The Support Analyst (SA) – Awards ensures client and participant satisfaction on all aspects of program operations from an awards perspective and acts as the Individual Awards subject matter expert for assigned programs. The SA works collaboratively with program teams to ensure seamless, timely, and high quality program execution and operation.
Position Requirements:
- Bachelor’s degree preferably in Business Administration, Management Information Systems, Accounting or a related field.
- Minimum two years’ work experience in a related field, customer service or retail industry.
- Experience with Microsoft Office products, including Word and Excel.
- One to two years’ experience with Access preferred; SQL reporting a plus.
- Ability to understand basic accounting concepts including debit/credits and the ability to balance a statement. One to two years monthly account reconciliation experience a plus.
- Ability to analyze custom and system-generate reports to identify results, strengths and deficiencies with client programs.
- Ability to understand internal and external systems and applications and the ability to relate experiences and past solutions to new situations as well as understanding the flow of processing and the impacts of change.
- Ability to use data analysis techniques to conduct system research and system testing.
- Experience in performing detail-oriented tasks requiring a high degree of accuracy and organization.
- Understanding of Web site administration processes and procedures.
- Ability to think analytically and communicate the outcome of that thought process to others in an understandable fashion.
- Effective interpersonal skills with ability to work in a team environment with a high degree of professionalism.
- Strong problem-solving and decision-making skills required.
- Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
- Ability to work the time necessary to complete projects and/or meet deadlines.
ITA Group , Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.