Technical Support Engineer - Seattle, Washington-2020-4007
Responsibilities
Every day, in nearly 100 countries around the world, millions of people depend on Daktronics scoring and display systems for information and entertainment. Our displays provide vital travel information in airports and train stations and along highways. They advertise the price of gas, store specials, and more as you make your daily commute. They also enhance spectators’ experiences at sporting events of all kinds, from Little League to the major leagues.
You’re a problem solver and amazing with customers. You’re captivated by the way things work and have the ability to troubleshoot across systems and applications analyze and resolve a variety of complex technical issues and comfortably navigate various software environments. You have excellent verbal and written communication skills as well as the ability to effectively prioritize and manage your time. You’re not only here to help solve technical issues but also provide an incredible customer experience. If this sounds like you, you could be the next Daktronics Technical Support Engineer.
Experience the Daktronics Difference: https://www.youtube.com/watch?v=gNM4vEc6GSg
We have been delivering innovative LED video messaging and scoring solutions for more than 40 years. We partner with clients to deliver integrated audiovisual solutions backed by the industry’s most experienced and qualified service teams. From hometown retailers to major league stadiums to international shopping centers let’s light the world one LED display at a time.
- Ensure responsiveness and first-time resolution to customers’ requests for technical support primarily through incoming calls.
- Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention-to-detail.
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Provide software application installation configuration support along with how to assistance.
- Periodically provide support for service projects event support installations and on-site technical service.
- Actively create and update knowledge base articles for internal/external use.
- Perform shift work and on call support as scheduled in order to meet the needs of our customers.
- Perform proactive outbound calls.
- Periodically support projects onsite in our Caribbean/Latin American region.
Qualifications
- Associates degree required. Preferred majors include Electronics Engineering Technology Computer Information Systems and Computer Engineering Technology or related. Minimum of one year relevant experience preferred.
- Ability to achieve results in a team environment where coordination of efforts and communication is critical.
- Excellent analytical and logical skills.
- Exceptional interpersonal and communication skills.
- Ability to effectively communicate technical and nontechnical information.
- Independent problem-solving skills and self-direction.
- Strong computer skills Internet navigation word processing spreadsheets and Daktronics internal programs.
- Must be able to travel by air and ground (at times with little advance notice). Valid driver’s license and must be able to meet and maintain a qualified driver’s status. Motor Vehicle Record will be checked.
- Able to work at heights work from ladder and ability to carry ladder, tools, and parts from vehicle to work site.
- Valid driver’s license and must be able to meet and maintain a qualified driver’s status.
- Daktronics does not sponsor, renew, or extend immigration visas for this position.
Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national origin, sex, age, disability, genetics, marital status, sexual orientation, gender identity, protected veteran status, or citizenship status.