Retirement Benefits Processor
Retirement Benefits Processor
Location: Tampa, Florida
FLSA: Non-Exempt
Department: Retirement Operations
Union: Non-Bargaining Unit
Who We Are
Zenith American Solutions is the largest Taft-Hartley third-party administrator in the United States. Our business model is focused on flexibility in administering many different plan designs, providing customized reporting, and coordinating with best-in-class partners who provide comprehensive PPO networks, stop loss insurance coverage, pharmacy benefit services, care management, wellness programs and access to value-added ancillary services.
Position Summary
Zenith American Solutions is seeking a qualified team player for its Retirement Benefits Processor position. Under direct supervision, the Retirement Benefits Processor will perform technical and administrative duties associated with processing participants' retirement benefit inquires and applications. The position is responsible for verifying eligibility for benefits by applying the rules and regulations of the Plans, preparing pension calculations, processing monthly benefit payments and assisting with recurring annual or special projects as necessary. The position will be supporting several pension funds and will serve as a strong resource to assist with workload overflows relating to seasonal volume, recurring annual and ad-hoc special projects.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
- Process retirement benefit applications, verify the accuracy of information and research/investigate past service, related credits and insurance deductions.
- Respond to inquiries from participants, beneficiaries, and union representatives regarding pension benefits.
- Determine eligibility for benefits and request necessary documentation from unions, employers and the Social Security Administration to expedite processing.
- Prepare complex pension calculations.
- Process and reconcile monthly benefit payments.
- Initiate and prepare correspondence to participants, beneficiaries, employers and others regarding general account information, pension history, monthly retirement benefits, etc.
- Perform data entry and data correction tasks to update and correct member information. Update pension data in the Pension Administration System.
- Use strong analytical and Microsoft Excel skills.
- Administer pension benefits in accordance with the Plan Documents and have a general understanding of regulatory requirements and ERISA.
- Consistently meet established performance standards.
- Perform other related duties and special projects as assigned.
What You Can Expect From Us
- A work environment grounded in respect and collaboration
- Comprehensive benefits package
- Healthcare savings and flexible spending accounts
- ZAS 401(k) program with employer match
- 11 annual paid holidays and accrued paid time off
Working Conditions/Physical Effort
- Typically sitting at a desk or table, working on a computer in excess of 85%.
- Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements.
- May be subject to interruptions.
- May be required to lift a maximum of 25 lbs.
- Must be able to have flexible work schedule when workflow requires.
- Meet established attendance and punctuality guidelines.
- 5-10% travel may be required.
Requirements
- Bachelor’s degree in business or business related field (i.e. accounting, finance, business administration, mathematics, etc.) from a major accredited university.
- A minimum of two years of work experience in accounting, employee benefits (retirement plans), or payroll is preferred.
- Requires strong analytical skills and the ability to work independently with minimal supervision.
- Intermediate proficiency in Microsoft Excel and Word.
- Possess a strong work ethic and team player mentality.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Solid organization skills with detail orientation and listening skills.
- Strong decision making and research abilities.
- Ability to interpret general business materials, technical procedures, benefits plans and regulations.
- Able to maintain excellent attendance and punctuality.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.
Disability Accommodation
Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you.
ZAS’s Mission, Vision & Values
As a member of the ZAS team, the Pension Processor agrees to embrace and live out the mission, vision and core values of ZAS. The values we live and work by are:
o We focus on relationships
o We take risks thoughtfully
o Ethical behavior
o Performance and accountability
o We strive to win, but not at all costs
Zenith American Solutions
Real People. Real Solutions. National Reach. Local Expertise.
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944.
We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We look for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!
* Zenith American Solutions is an Equal Opportunity Employer. Zenith does not discriminate on the basis of race, religion, color, sex, physical or mental disability, gender identity, sexual orientation, age, national origin, pregnancy, status as a parent, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.