Help Desk and Desktop Support - Scottsdale/ Chandler, AZ - Shift 11am- 8pm
AmeriSave Mortgage is one of the nation's leading direct mortgage lenders with top lender rankings on Lending Tree, Consumer Affairs, Bankrate, Zillow and others. Our goal is to make the mortgage process simple and fast with our advanced technology and our talented team of customer focused professionals.
AmeriSave Mortgage is currently seeking a Help Desk and Desktop Support professional to join our IT team and provide internal tier 1 and 2 technical and procedural assistance.
Shift: 11am - 8pm
Recent Tech Grads with 2 - 3 years experience preferred.
Responsibilities:
- Provide tier 1 and tier 2 level technical assistance in person and via phone, email and chat
- Diagnose and resolve technical hardware and software issues
- Research issues using available information resources
- Implement issue resolution and/or advise user on appropriate action
- Follow standard Help Desk procedures
- Log all Help Desk interactions
- Redirect problems to additional tier 2 and tier 3 level support as required
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and updates
- Desktop hardware and software maintenance and support
- Scanner, printer and other peripheral maintenance and support
- Maintain inventory of IT hardware and software
- Test and deploy software and updates to all internal desktops
- Diagnose hardware issues and replace components when necessary
- Create, update and deploy desktop images per company standards
- Use manufacturer diagnostic codes to troubleshoot PC issues
Requirements:
- Bachelor’s degree preferred
- Minimum 2 - 3 years experience in desktop support
- Windows 10 experience
- Windows Deployment Services, including the ability to create and deploy images
- Working knowledge of Microsoft applications, including Office Suite
- PC administration in a Microsoft network environment
- Desktop hardware and application support
- Excellent written and verbal skills
- Must be a self-starter who is able to work online or offline hours with minimal or no supervision
- Ability to work under pressure
- Strong problem solving and analytical skills