IT Operations Internship

The IT Operations Intern will assist in day to day activities and function as a member of the IT Operations team. You’ll get to experience working with critical business systems in a corporate environment, while learning about enterprise workload automation/scheduling, enterprise monitoring and develop or further develop a number of IT related skills. In addition, you will be responsible for:

• Monitoring the health of applications and systems

• Monitoring the status of schedules, and corresponding batch jobs, for success and/or failure

• Researching job failures, resolving where possible, and creating work orders to track issues

• Researching, recommending and implementing process improvements where applicable

• Answering support calls and interacting with end users

• Participating on a team that provides 24x7 support for the company

We are looking for a highly motivated individual to join our team with a major related to Computer Science, MIS or Information Technology. Ideally you will have strong communication skills and a solid analytical skill set with the ability to assess multiple situations simultaneously and take action accordingly. We are also looking for:

• At least Junior or Senior standing, recent graduates may be considered

• Cumulative GPA of 2.80 or higher

• Understanding and familiarity with computing systems

• Exceptional customer service skills and previous work experience in a customer service role

• Basic system administration skills with Window Server or Linux operating systems

• Basic understanding of scripting and knowledge of scripting languages