Administration Summer Internship
This internship is unpaid – potential for class credit is available pending school approval
Summary
In this role, we’re looking for an energetic, personable, and strong customer service skills willing to assist with a range of volunteer management, House management items and specific projects, including providing tours to supporters/volunteers, data entry, facility management and organization. This person should have strong desire to work in an ever changing environment, be flexible in the needs of the House and the position, and is willing to learn and to pitch in with a variety of tasks. This position will report to the House Manager, while serving as a valuable resource for the entire Ronald McDonald House near CDH team.
Available at: RMH near Central DuPage Hospital, Winfield, IL
Status: Weekdays (days of week and time TBD, day time hours; 15-20 hours per week)
Essential Duties and Responsibilities:
This position will emphasize:
- Build an understanding of Ronald McDonald House® goals and operational procedures.
- Exposure to House operations including giving House tours, interacting with volunteer groups and daily interaction with families staying at our Ronald McDonald House.
- Gain working knowledge of housekeeping practices and be able to inspect a guest room after is has been cleaned to approve it for assignment to a family.
- Assure that a clean and orderly environment is sustained
- Gain a working knowledge applicable software
- Assist staff with miscellaneous projects as assigned ranging from administrative to operational tasks.
- Produce a family activity experience by planning out a thoughtful and creative time for families staying in the House.
Learning Objectives:
- Ability to work effectively with a diverse work and volunteer force including communication, delegation and interpretation skills
- Coordinating real projects with high impact for long term results
- Not-for-profit legal and professional protocols
- Time management skills
Required Skills & Experience:
- Strong customer services skills via phone, email and in person
- Must be a self-starter with the ability to multitask
- Ability to think proactively and respond appropriately.
- Ability to establish and maintain effective relationships with staff, employees, and the general public
- Experience managing multiple projects concurrently, demonstrating a sense of urgency, results oriented and meets deadlines.
- Effective communication, writing and grammar skills, paying great attention to detail.
- Proficient with computer word processing and excel programs.
Physical Demands and Work Environment:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear. The employee is frequently required to sit. The employee must frequently lift and/or move up to 10 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, must be available to work irregular hours, shifts, weekends, holidays. The noise level in the work environment is usually moderate.
Equal Opportunity Employer