Refugee Resettlement Spring Intern
RESPONSIBILITIES:
- Assist casework staff with reception services to clients, including setting up appointments for new arrivals; assisting clients with application to enroll in public benefits and showing them how to navigate the New York City Public transportation system
- Responsible for filing and ensuring documentation requirements
- Assist staff with sorting and filing of documents and case files.
- Ensure client success with a strong emphasis on empowerment through high quality service that supports clients to thrive in their community.
- Adhere to IRC policies, particularly those related to confidentiality and client privacy.
- Display sensitivity to cultural and personality differences of refugee clients. Respect their beliefs and values.
- Perform reception duties such as greeting visitors to the office and connecting them to appropriate staff.
- Other related duties as assigned, including answering and directing incoming phone calls.
- Provide translation and interpretation when necessary.
LEARNING OBJECTIVES:
1. Student will learn about refugee resettlement and refugee social services
2. Student will develop problem solving and client services skills
3. Student will learn how to manage client cases within established deadlines
REQUIREMENTS:
- Undergraduate level studies in social sciences, international relations or a related field.
- Languages desired but not required: Dari, Arabic or Spanish or French preferred)
- Strong desire to help refugees rebuild their lives in New York
- Ability to work independently and with high attention to detail
- Competency in Microsoft Office, data tracking, and file management
- Excellent attention to detail and effective communication skills.
- Demonstrated ability to work effectively in a multicultural environment.
- Patience, understanding, flexibility, and an unceasingly positive attitude.
- Willing to learn about IRC history, philosophy, global work, and local efforts.
- Willing to adhere to IRC volunteer and workplace policies.
- Able to transport clients locally by public transportation. Transporting clients by car is a plus.
- Ability to work independently and with high attention to detail
This position reports to a Resettlement Caseworker.