Support Specialist
Western National is seeking a motivated Support Specialist to join our Commercial Lines team. The primary function of this position is to provide quality administrative support to underwriters and agencies by rating and entering transactions into established systems for commercial lines.
Job Duties/Responsibilities
- Works within standard operating procedures and established practices to provide timely customer service to underwriters and agencies by rating and entering transactions for commercial lines of business with a primary focus on endorsements.
- Keeps accurate and current records in designated systems that are accessible to others.
- Updates routine reports and access the information for clarity in meaning of the reports.
- Position offers a solid training program and ongoing support from team members and an ongoing career path in the company.
Job Requirements and Qualifications
- Previous insurance experience preferred, but not required.
- Coursework towards AINS certification preferred.
- Intermediate Word/Excel ability required.
- Basic PointIn system and/or similar Policy Administrative System knowledge preferred.
- Excellent communication and Customer Service skills required.
- Ability to make independent business decisions when required.
- Interest in continuing to grow and learn in the insurance industry preferred.
- High School diploma or equivalent required.
Western National Insurance is a growing, A+ rated (A.M. Best) group of property-and-casualty insurance companies serving individuals, families, and businesses in 20 states across the Midwestern and Western U.S. plus Alaska. Currently ranked as the 57th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National has consistently earned accolades as an employer of choice, including as a Star Tribune Top Workplace (2011 – 2016), and previously as a recipient of the Minnesota Business Ethics Award, as a Minnesota Business Magazine Top 100 Workplace, as a Principal Financial “10 Best” Company, and as a finalist for the Alfred P. Sloan “When Work Works” Award.
Western National is known as “The Relationship Company®”, and caring for employees is a key part of that relationship commitment. Western National offers competitive pay, advancement opportunities, a generous benefits package, a robust wellbeing program, and a healthy work/life balance (including three weeks of paid time off, nine paid holidays, and eight hours of paid volunteer time as a starting point for new employees). These attributes are just some of the reasons why nearly half of our employees choose to stay on the Western National team for 10 years or more.
Our benefits package includes:
- 401(k) company match
- Medical insurance – We offer affordable (thanks to a strong employer subsidy), above-average coverage and the choice of either a traditional Preferred Provider Organization (PPO) option OR a High-Deductible Health Plan (HDHP) option
- Western Wellbeing program – Including on-site massage, yoga classes, healthy snack days, sit/stand workstations, nutrition seminars, and more
- 100% company-paid tuition reimbursement for approved, job-relevant coursework
- Discounts on automobile and homeowner's insurance
- Other standard employee benefits – Including dental insurance, vision benefits, life insurance, disability insurance, and more
We could continue to list the things that we think make Western National a great place to work, but why not hear it instead from actual current and former employees? Here are some quotes that Western National employees have posted to the Glassdoor public review site:
- “Excellent company which prioritizes customer service and community service.”
- “Just a great place to come to work, and stay for a career. I love the personal touch from [the] executive suite on down. [The] CEO is on a first-name basis with everyone.”
- “Above-average benefits, especially on the health insurance front.”
- “I have felt welcomed here and I feel like the Senior Management cares.”
(For more reviews from current and former Western National employees, you can visit the company’s Glassdoor page here: http://bit.ly/2qXtl4A .)
***Western National is an equal opportunity employer. All qualified applicants will receive consideration for employment.***