IT Support Intern
Capstone Consulting is looking for a part-time IT Support Intern to join our team in Omaha, NE! If you are looking for an environment where you can apply what you’ve learned while gaining valuable hands on experience related Help Desk support, read on!
This intern will be responsible for providing software and hardware support to Capstone employees. We will rely on you to identify, research, and resolve technical problems as well as document, track, and monitor the problems to ensure a timely resolution.
Additional responsibilities include:
- Assists the IT Specialist to:
- Deliver technology support
- Perform system upgrades, such as maintenance and software patches
- Evaluate current methods of software and hardware use; recommend improvements and efficiencies
- Undertake other projects and duties as assigned
- Provide Level I IT support to onsite & remote employees:
- IT support, including troubleshooting, investigating, and tracking laptop-related issues, applications, equipment and voice and data systems
- Complete visitor and new hire profile and desk set-ups
- Provide remote assistance via email and phone support
- Delivery/removal of desktops, laptops and other equipment as needed
- Laptop setups and configurations
- Collecting information for hardware and software inventory
- Troubleshoot network and printer connectivity
- Author appropriate documentation and procedures relating to equipment operations, software changes, maintenance and other problems encountered, with periodic review to insure they are up to date
QUALIFICATIONS
- Candidates must be enrolled in a Computer Science associate’s or bachelor’s degree program or similar field of study
- Experience with Windows 10 computer systems and Microsoft Office 365
- Basic understanding of network computing concepts
- Basic knowledge of computer hardware and software
- Physically able to lift, move, pack/unpack systems weighing up to 50 lbs
- Be able to work under the moderate supervision of IT and Admin staff
As an intern with Capstone IT, we will work with you on scheduling work hours around your academic schedule.
A position at Capstone means working for a company guided by our core values. Built on a solid foundation, we have a 20-year history of treating our employees and consultants right. That’s why we’ve won Omaha’s Best Place to work 3 times in a row, while being recognized by Inc 5000 for our growth.
Established in 1999, we are an IT staffing and solutions firm with deep technical skills and a proven track record of successfully solving complex business problems with integrity. Our approach starts with a servant partnership mindset and behaviors. This guides our engagement with customers and employees. Technical specialties include: Cloud computing, AI/Machine Learning, Docker, DevOps, Java, .Net and application development.
If you are looking for a positive, team environment let’s talk!
Capstone Consulting is an EEO employer
Capstone website http://www.capstonec.com/
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