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Marketing and Sales Support, Administrator

Job : Sales Support Administrator
Job : Administrator
Skill (Primary): Domain Competencies-Bus. Process-Media, Publishing & Ent.-Marketing and Sales Support
Qualification : Bachelor of Arts
Experience : 9-11 Years
Location : New Jersey
 
Job Description (Posting). : To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback  
(1.) To provide support for on call escalations and doing root cause analysis of given issue 
(2.) To independently resolve tickets within agreed SLA of ticket volume and time 
(3.) To adhere to quality standards, regulatory requirements and company policies 
(4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts 
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases