PT Crisis Case Manager - Emergency Services Office
Work as part of a team providing crisis intervention to meet the needs of members of the community who are in crisis. This includes responding to telephone calls on crisis intervention lines. Assess current level of dangerousness for clients who report a psychiatric crisis both by phone and in-office. Provide crisis case management services, as needed. Work with adults and children to see that community resources are in place to meet the current needs of the client. Provide emergency services on a short-term basis. Assist with efficient functioning of the Emergency Services Office. Support suicide prevention efforts in the community while upholding the mission and vision of COMCARE of Sedgwick County.
Direct Service.
- Provide direct service to clients in responding to telephone calls on multiple crisis intervention phone lines while concurrently documenting calls.
- Address the immediate needs of walk-in/cop-in clients who present in the office with a psychiatric crisis.
- Facilitate medication pick-ups.
- Support the clinical staff in the community by assisting with Mobile Crisis Unit calls.
- Transport clients to the hospital when applicable and necessary.
- Other duties as assigned by supervisor.
Documentation.
- Complete all progress notes within agency/program standards.
- Documentation meets minimum Medicaid standards for content and quality.
- Completes Notes for Record to ensure the completeness of the medical record.
- Completes call logs to ensure important information is available to other providers.
General Administrative Duties.
- Processing Medicaid, state hospital, Level II and PRTF screens as they are received in the Emergency Services office, and recording the screen/s on the Emergency Services (ES) office electronic board.
- Processing half-slips for walk-in and cop-in clients, including entering client information onto the ES office electronic board in a timely manner.
- Scheduling appointments as requested.
- Attend regularly scheduled staff meetings and other activities as assigned.
Minimum Qualifications: Bachelor’s degree or combination of education and experience. If no degree is present, applicant may substitute each one year of experience for one year of education. Must have a valid Kansas Driver’s license and current proof of automobile insurance.