Social Services Worker/Trainee - Chadron

Do you have a passion for making a difference in fellow Nebraskans' lives? If so, the Department of Health and Human Services is looking for you! Apply today and start your first step in an exciting new career where you will be "Helping people live better lives."

Hours: 8-5, Monday - Friday.

$14.898 Trainee /$17.050 Worker (after training)

Located in the Chadron local DHHS office, a vital role in helping our fellow Nebraskan's with their benefit needs. Your day would involve telephone interaction with people of varied socio-economic levels gathering financial and demographic information. Through this process you will assess our client's individual situations and make referrals for community resources and services. Computer databases are used to document, update and verify client information, accurately process assigned work tasks, and prepare correspondence.

REQUIREMENTS:  24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services OR a combination of education and experience in any of the above areas.

PREFERRED:   Experience relating to case management, database use, telephone based customer service; demonstrated experience with MS Word, Excel and Outlook.

OTHER: Valid driver's license or the ability to provide independent authorized transportation.

Knowledge of: the principles and practices of social work; the techniques of individual and group interaction; sociological conditions that influence human behavior. Skill in: interviewing customers to collect and elicit essential information, gain rapport and assess customer needs; keyboarding. Ability to: learn and apply agency and professional practices, procedures, policies, principles and philosophies; protect confidential information; organize and manage own work flow; interact with customers from a variety of socio/economic, cultural and educational backgrounds; apply problem solving techniques to a variety of different circumstances; assess customer needs to provide services and economic assistance; review and evaluate information in relation to general guidelines and specific criteria; write clear and non-judgmental narratives, requests, explanatory letters, technical reports and other materials; select appropriate information from application material and eligibility guidelines; calculate solutions to arithmetical problems involving addition, subtraction, multiplication, division, fractions, decimals and percentages; perform computer entry; provide excellent customer services while quickly navigating through computer screens; work in a fast paced environment; prioritize and multi-task while maintaining accuracy; consistently meet deadlines.