Social Services Worker/Trainee - Statewide Opportunities

Do you have a passion for making a difference in fellow Nebraskan's lives? Are you results driven and enjoy contributing to the success of your team? Nebraska Department of Health and Human Services (DHHS) are looking for excellent customer service-skilled individuals to join our team in Child and Family Services supporting Economic Assistance (EA) or Medicaid and Long-Term Care (MLTC) supporting the Medicaid program.

Hiring rate of position: $14.898/per hour as a Trainee or $17.050/per hour as a Worker.

Locations of positions: Lexington, Lincoln, Fremont, Omaha, Scottsbluff, Columbus and Valentine

Work schedule: Varies by location.

 

As a Social Service Worker your day would include: • Interaction via telephone with customers of varied socio-economic levels • Collecting financial and demographic information • Access computer databases to update, document and verify customer information accurately • Providing an exceptional customer service experience to our MLTC and CFS customers.

REQUIREMENTS: Experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services OR 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR a combination of education and experience in any of the above areas.

PREFERRED: Call Center Experience or demonstrated experience in a customer contact setting; demonstrated computer experience, MS Excel, MS Word; Outlook, database experience a plus; phone based customer service

OTHER: Mandatory attendance during initial 8 week classroom training. Valid driver's license or the ability to provide independent authorized transportation.

Knowledge, skills or experience relating to database use, telephone based customer service, and call center experience. We are looking for individuals who demonstrate proficient data entry computer skills while communicating with customers, must be able to multi-task and navigate between various computer systems, have good communication skills and are customer focused, have the ability to learn quickly and successfully via webinars and on-line courses. Must have good time management skills and be able to set and manage priorities.